What you’ll be doing

✨ Community Magic

• Build strong, authentic relationships with our members, being their go-to support across all houses.

• Create an inclusive and welcoming atmosphere where everyone feels at home.

• Plan, budget, and organize regular events that bring people together and strengthen the community spirit.

• Own CSAT & NPS tracking, reporting, and strategy, always pushing the bar higher.

• Gather and analyze feedback, working hand-in-hand with internal teams to level up the member experience.

• Be the living embodiment of Cohabs culture, warm, fun, energetic, and ready to make an impact.

🏡 Sales & Leasing Powerhouse

• Manage a pipeline of applications from first enquiry to lease signing.

• Host engaging virtual and in-person tours for prospective members.

• Confidently handle calls, follow-ups, and messages with potential leads.

• Smash your KPIs by keeping rooms full and members happy.

• Deliver an authentic, seamless Cohabs experience from day one to move-in.

🔧 Property Champion

• Manage our ticketing system via the Cohabs CRM and app, ensuring maintenance requests are handled swiftly and empathetically.

• Work closely with members and property specialists to resolve issues quickly.

• Conduct regular site visits to keep standards sky-high.

• Collaborate with our development and design teams to ensure new homes reflect local member needs.

• Support the smooth onboarding of new properties into our Luxembourg portfolio.

What we’re looking for

• Currently pursuing or recently graduated in Business, Marketing, Hospitality, Real Estate, or a related field.

• Fluent in French with a strong level of English (other languages are a plus!).

• Strong communication and interpersonal skills, you can build rapport with just about anyone.

• Highly organized, detail-oriented, and comfortable juggling multiple tasks at once.

• A proactive, positive, and adaptable mindset, always ready to learn and take on new challenges.

• Familiarity with social media platforms and basic marketing concepts.

• Previous experience in customer service, hospitality, or sales is a plus (but not required).

• Comfortable with Microsoft Office (Word, Excel, PowerPoint).

We like to keep things simple and human ✨

1. First call with Camille: a quick intro chat to get to know each other.

2. Interview with Thomas: a deep dive into your skills and experience.

3. Final interview with Laure: to make sure there’s a perfect fit on both sides.