• Location: Full-remote (Ireland)

• Department: Customer Success / Reports to: Head of Customer Success

• 8 month fixed term contract from july 15

We are looking for a Renewals Specialist to join our Customer Success team on a fixed-term contract as a maternity leave replacement, playing a key role in maintaining and supporting our customer relationships.

As a Renewals Specialist, you will own the end-to-end renewal process for our low touch/tech touch vertical of customers, ensuring customers continue to see value in CoderPad’s solutions. This role is pivotal in achieving retention and growth goals, with a focus on identifying opportunities to expand customer accounts and mitigate churn risks.

You will work cross functionally with finance/accounting, sales/customer success, and data/revenue operations.

As Renewals Specialist at CoderPad, you will be in charge of  :

• Renewal Ownership: Manage and drive the entire renewal process for assigned accounts, ensuring timely renewals with minimal churn.

• Customer Engagement: Partner with Customer Success Managers (CSMs) to stay informed about account health, usage trends, and customer goals.

• Forecasting: Maintain accurate renewal forecasts and pipeline visibility, providing regular updates to leadership.

• Upsell & Cross-Sell Opportunities: Collaborate with the Sales and Customer Success teams to identify opportunities to expand product usage or introduce additional services.

• Risk Mitigation: Proactively identify at-risk accounts and work with internal teams to develop and execute action plans.

• Process Optimization: Continuously refine and improve the renewals process, ensuring efficiency and a customer-centric approach.

• Data Analysis: Leverage usage data and customer feedback to inform renewal strategies and provide insights to internal stakeholders.

• Relationship Building: Develop trusted relationships with key decision-makers and stakeholders within customer organizations.

Our team is now composed of 70 people who are good at a great number of tasks, both at work and elsewhere, and who are not alike. At the heart of our values lie caring and mutual aid so that everyone can flourish in their daily activities. To be comfortable in this mission, you should have the following profile:

• 2-3 years experience in a similar role or customer facing role.

• Experience in start-up,  high-growth tech companies or fast-pace environment.

• Comfortable negotiating with customers.

• Experience with salesforce and spreadsheets.

• Good communication skills.

• Attention to detail.

• Ability to work with a high volume, transactional business.

• Business proficiency in French preferred but not required  (fluency not required).

Work environment

• Strong company culture and values

• Meaningful work with high impact for a well-loved product

• Remote-friendly environment

• Diversity and social good initiatives

1. Recruiter Phone Screen with Mathilde (20 min)

2. Team interviews panel (1 hour)

3. Manager Interview with Amanda (45 min)