The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture.

Joining Clasquin means:

• Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.

• Evolve autonomously within a team and focused on excellence.

• Adhere to our values: enthusiasm, professionalism, and integrity.

Missions

Note: This description is standard and only mentions the main elements, competences and missions of the job position. It is not all-comprehensive and may evolve depending on the company’s needs.

Position Summary:

The Head of OKAMs – APAC is responsible for leading, developing, and scaling the Operational Key Account Management function across Asia Pacific.

This role ensures consistent, high‑quality operational delivery for strategic regional and global accounts, drives performance excellence, harmonizes SOPs across countries, and acts as the senior escalation point for key customers in the region.

The position oversees a team of Regional and Country OKAMs and ensures alignment with commercial, operations, finance, and product departments.

Key Responsibilities

1.      Leadership & Team Management

• Lead, coach, and develop the regional OKAM team (Regional OKAMs + Country OKAM Leads).

• Define the OKAM competency framework and drive capability building (training, certification, knowledge sharing).

• Ensure workload balancing, resource allocation, and succession planning across APAC.

• Build a performance‑driven culture with clear KPIs and accountability.

  ### 2. Regional Operational Governance

• Create and maintain standardized OKAM processes, SOPs, and service models across all APAC countries.

• Ensure operational excellence for all assigned strategic accounts (air, sea, contract logistics, customs, domestic distribution).

• Oversee end‑to‑end implementation for new regional or global accounts, ensuring smooth onboarding.

• Drive continuous improvement initiatives across the region (LEAN, digitization, visibility tools, automation).

3. Client Relationship & Escalation Management

·       Act as the senior regional operational contact for top strategic customers.

• Lead quarterly or annual business reviews for regional/global accounts, aligning with commercial teams.

• Manage escalations involving service failures, systemic issues, or cross‑border process challenges.

• Ensure the voice of the customer is translated into actionable operational improvements.

  ### 4. Performance Management & Analytics

• Set regional OKAM KPIs (OTIF, milestone compliance, file quality, cost control, gross profit leakage, billing accuracy).

• Monitor performance dashboards and intervene proactively where performance issues arise.

• Ensure data accuracy and consistent usage of core platforms (CargoWise, TMS/WMS, visibility platforms).

• Coordinate root‑cause analysis and corrective action plans.

  ### 5. Cross‑Functional Collaboration

• Partner closely with Regional Product Heads (Air, Ocean, CL), Finance, HSSE, Quality, and IT.

• Work with Regional Key Account Managers (Commercial) to jointly manage strategic accounts.

• Support solution design and pricing for tenders requiring complex operational setups.

• Ensure strong cooperation between origin/destination stations for key trade lanes

  ### 6. Business Development Support

• Provide operational expertise during RFI/RFQ processes for new APAC or global bids.

• Assess operational feasibility, resource requirements, and implementation timelines.

• Support contract renewals and renegotiations by providing operational insights and performance track records.

• Minimum 10–15 years experience in freight forwarding or logistics, with strong operational leadership roles.

• Proven experience managing key accounts across multiple APAC countries.

• Deep understanding of air, ocean, customs brokerage, warehousing, and distribution operations.

• Strong knowledge of KPI‑driven service performance and continuous improvement methodologies.

• Experience managing large multicultural teams across different countries.

• Excellent communication and stakeholder‑management skills at senior customer level.

• Proficiency with freight‑forwarding systems (CargoWise preferred), TMS/WMS, and performance dashboards.

• Fluent in English; additional Asian languages are a plus.

Key Competencies

• Strategic thinking & regional leadership

• Operational excellence mindset

• Customer‑centric approach

• Strong influencing skills

• Analytical & data‑driven decision making

• Crisis and escalation management

• Cross‑cultural communication

• Change management & process transformation

Success Indicators

• High customer satisfaction and retention for regional/global key accounts

• Consistent KPI achievement across all APAC OKAM teams

• Reduced escalations and faster resolution times

• Strong collaboration between commercial and operations

• Harmonized APAC processes and improved operational efficiency

• Talent growth and stability within the OKAM organization

Want to know more? Apply and take part in a tailor-made recruitment process, during which you will meet your future manager, the recruitment department, and your n+2.

Our teams make the difference be part of it and join CLASQUIN!

We’re open to everyone! We believe that having a diverse and inclusive team across our global network helps us stay balanced and successful. We’re all about equal opportunity and aim to bring together people with all kinds of backgrounds and experiences.

If we can make your recruitment experience more comfortable, please let us know.