CLASQUIN is an international transport operator.
The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture, represented by our motto: Customers, Profit & Fun!

Joining Clasquin means:

• Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.

• Evolve autonomously within a team and focused on excellence.

• Adhere to our values: enthusiasm, professionalism, and integrity.

Clasquin is looking for a Customer Success intern based in Lyon (Head Office) for 6 months, starting from July 2025 to December.

The company stands out for its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development : People & Technology at the heart of our strategy. 
Our digital solution, LIVE, supports our clients’ supply chain by providing precise information on their shipments and the various actors of the import / export sector.

Clasquin is now creating a Customer Success Management team to improve our LIVE platform adoption by clients and better engage them. Based in our Head Office in Lyon, that team will guide customers through the onboarding process, ensuring they successfully implement and use their LIVE solution within their organization and all along their life as Clasquin customers.

The CSM will be the cornerstone of client success : she/he will ensure the strategic adoption of LIVE in the client organization, monitor usage and maximize retention through engaging campaigns and loyalty actions. 
We wrote the strategy… Are you the one who’s going to make it happen ?

🎯 Your mission

You will join the project at its very beginning, and help our CSM team lead implement the defined CSM strategy.

In 2025, our goal is to reach out to our existing user base for the first time and to deploy our actions :

• Create and launch emailing campaigns to onboard users on our program in a low-touch approach : redaction and customization of email contents aligned with the CSM strategy and UX guidelines ; segmentation of clients and targeting of the campaigns ; preparation of the user information and files ;

• Contact the clients’ key users and onboard them on LIVE : as their main contact in the LIVE organization, ensure a smooth adoption, understand their needs and build a strong, proactive relationship with them. Test the defined onboarding process and optimize it to match the reality ;

• Participate in the implementation of the Customer Success Platform : get to understand the customer life and the user journey, and reflect on the datas to monitor ; with your team lead, elaborate a score traducing the health of the user’s relationship with LIVE and define the workflows and playbooks to engage and retain the users consequently ;

• Onboard the company other departments on the CSM project : be their main contact and answer their questions on that transversal approach ; make sure everyone is aligned to launch the CSM strategy, coordinate actions between Sales, Ops, Marketing and Product departments ;

• In relation with the CSM team lead and the Solutions teams, create the client support resources ;

• Coordinate with the various actors of our operations to gather news content and prioritize what to send to our clients and how ; write the news content and optimize the process of gathering the information within our organization ;

• Be the leader of change within our organization and lead a test in one of our local agencies to onboard our operators on LIVE : from prospective meetings with the team leader to project management, you will be in charge of training our agents, creating the support content they need, be their main contact all along the test, and gathering feedback on the impact of the action. You will be the main actor of the decision to change the way our operators will relate with our clients in the future ;

• Be the voice of your clients to our Product team — client feedback fuels our innovation !

Master Degree in a Business School, Tech School or Digital Marketing / Web Marketing Master : last year student – 6 month internship starting in July 2025

🤝 A dedicated manager to train you and support you all along your internship ; stimulating missions with direct contribution to the company strategy ; real evolution perspectives with possible hire.

🌍 Clasquin is an international company : English and French (written and spoken) are required for this internship.

1 – Phone screen (30 min) with our CSM consultant + our Recruitment team

2 – Practical test

3 – Interview with Gregory, our CSM team lead