HR Contact Center Associate with French and English (relocation required)
Amazon E-commerce

Amazon E-commerce

HR Contact Center Associate with French and English (relocation required)

  • CDI 
  • Paris

L'entreprise

Amazon E-commerce

Amazon E-commerce

  • E-commerce
  • > 2000 salariés

Le poste

HR Contact Center Associate with French and English (relocation required)

  • CDI 
  • Paris

Cette offre a été pourvue !

Who are they?

Amazon est l’entreprise la plus orientée client au monde et est guidée par quatre principes :

  • l’obsession client plutôt que l’attention portée à la concurrence,
  • la passion pour l’invention,
  • l’engagement en faveur de l’excellence opérationnelle,
  • la réflexion à long terme.

Les commentaires en ligne, la commande en 1 clic, les recommandations personnalisées, les programmes Amazon Prime et « Expédié par Amazon », AWS, Kindle Direct Publishing, Kindle, les tablettes Fire, Fire TV, Amazon Echo et Alexa comptent parmi les produits et services initiés par Amazon.

Leurs collaborateurs sont animés et motivés par l’innovation dans les nouvelles technologies, la création de nouveaux produits et par le fait d’offrir aux clients des services qui leur facilitent la vie.

Ils sont ouverts à faire les choses différemment, à prendre des décisions rapidement et ils n’ont pas peur de l’échec. En résumé, Amazon a l’assise d’une grande entreprise et l’état d’esprit d’une “start-up”!

Amazon E-commerce
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Job description

Job summary
Please note, this job can be performed only from Prague (office) or home office within Poland, Romania, Slovakia or Czech Republic. Employee cannot be located in France.
At Amazon we believe that every day is still day one.
It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.
Join the HR team for the Regional Shared Services, which supports Amazon across certain EMEA (Europe, Middle East and Africa) Countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center (Employee Resource Center) Associates with French and English to join the Shared Services Center. Reporting to an ERC Team Manager, the teams act as first point of contact for employees and managers via phone, email and internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
Responsibilities:
· Receive HR queries in French and English via phone, email or other communication channels and log contacts into the shared service case management system.
· Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
· Be part of a team that actively seeks employee feedback to improve levels of service.
What we offer:
· Shift working patterns
· Employee referral program bonus
· Life insurance
· Medical care
· Amazon Discount Code
· Possible internal and/or international growth

Preferred experience

  • Fluent in French and English
  • Bachelor’s Degree and/or relevant working experience
  • Computer literacy (Windows, Microsoft Office, Outlook)
Amazon E-commerce

Amazon E-commerce

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