Position Overview

As part of our Account Management team at Yousign, you’ll play a pivotal role in shaping the long-term success of our customers in the DACH region. Acting as their consultant, you'll become a strategic partner who understands their business goals and helps them unlock the full value of our solution.

Your responsibilities:

• Manage your portfolio of existing clients
• Build trust and establish excellent relationships with them
• Identify opportunities for growth (upsell, cross-sell)
• Negotiate and close expansion deals
• Grow aggressively the total MRR of your portfolio
• Work closely with our Customer Success team on identifying opportunities and maximizing your clients’ satisfaction

Your Profile:

You are above all a "consultant", you express yourself with clarity and conviction in order to highlight the value of our solution. You know how to associate this quality with a great sense of listening to guide your interlocutor. You are also a fierce negotiator, able to offer the best possible solution to our customer’s needs.

About You:

We’re looking for someone who is both a strategic thinker and a hands-on leader:

• Proved and consolidated 5+ years experience in B2B SaaS account management or customer success, with a proven track record managing an existing portfolio and driving revenue expansion.
• You’ve sold to mid-sized organizations, where navigating multiple stakeholders and longer deal cycles is second nature;
• Experience working with technical SaaS products, especially API-based solutions.
• Strong business acumen with a consultative approach to sales.
• You are both a skilled communicator and negotiator, able to articulate value and secure deals.
• Native level in German and English is mandatory; another European language is a plus.
• You have a builder mindset and are comfortable with evolutive processes.
• You are optimistic, empathetic, and a collaborative team player.

Why Join Yousign?

• We take ownership - nothing is “not our job”
• We learn fast, then adapt even faster
• We fuel instinct with data
• We build success through alignment
• We keep it simple
• We are pragmatic hybrid workers
  

Perks and Benefits

• Swile card - Lunch Vouchers covered by 50% by Yousign = 10.50€.
  
• Alan - Health insurance: Basic coverage at €62.50/month, 50% paid by Yousign.
• Life and disability insurance: 100% covered by Yousign.
• Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.
• Transportation - Hybrid workers get 50% off their public transportation passes.
  
• Leeto - Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc.
• Moka.care - 4 free therapy/coaching sessions and mental health content.
• 10 RTT days/year
• Menstrual leave policy, parenthood advantages, seniority days off, “journée de solidarité,” etc.
• 1 charity day per year, learning & development budget, and more.

Recruitment Process

1️⃣ Intro call with Laila, Talent Acquisition Manager – 30 min
2️⃣ Interview with Sara, VP of Sales – deep dive into leadership & sales experience – 45 min
3️⃣ Case study presentation – showcase your strategic approach and team leadership – 1 hour
4️⃣ Final conversation with Fanny, CRO – culture fit & vision alignment – 30 min

Equal Opportunity at Yousign 🌈

At Yousign, we’re committed to diversity, equity, and inclusion. We believe our differences are what make us stronger and more innovative. We offer equal opportunities to all candidates and employees and ensure fairness across our hiring and compensation processes.