The Senior Account Manager is responsible for overseeing and developing their portfolio, primarily composed of clients using the Dartagnan solution. The role focuses on optimizing customer satisfaction, strengthening trusted relationships, and increasing revenue by driving retention and growth within existing accounts.

As the main point of contact for existing clients, the Senior Account Manager works closely with New Business Sales, CSM, Marketing, and Product teams to align client objectives with the company’s strategic goals.

• Account Development:

• Work in collaboration with the Head of Customer Experience to design and implement account management strategies aimed at maximizing customer satisfaction and retention.

• Identify growth opportunities (upselling and cross-selling).

• Commercially responsible for ensuring contractual commitments and renewals are properly managed (financial and legal commitments).

• Ensure accurate and consistent maintenance of internal CRM tools.

• Cross-Functional Collaboration:

• Collaborate with New Business for Land & Expand, CSM, Marketing, and Product teams to address client needs in a consistent and effective manner.

• Contribute to cross-functional projects to align client needs with product developments and company priorities.

• Contribute to the continuous improvement of account management processes.

• Participate in trade shows organized by JustRelate or events where JustRelate is represented.

• Work closely with support teams (administration, finance, etc.).

• Provide analysis and reporting to the Head of Account Managers.

• Prepare analysis and reporting for the Executive Committee (CODIR).

• Escalate in real time any major risks identified for a client.

• Market & Technology Monitoring:

• Conduct market and competitive monitoring related to the company’s target markets and its clients’ industries.

• Structure and document insights to ensure knowledge is recorded and shared internally.

• Minimum of 5 years’ experience in account management.

• Professional fluency in both English and French, with native-level proficiency in French.

• Strong digital and marketing culture.

• Solution-oriented mindset with solid knowledge of the MarTech ecosystem.

• Multi-product expertise: experience in a multi-solution environment, complex sales cycles, and the ability to manage and sell multiple solutions in a coordinated way.

• Strong expertise in account management and customer retention strategies.

• Excellent command of sales, negotiation, and customer satisfaction methodologies.

• Proficiency with CRM tools and data analysis to track account performance.

• Excellent communication and client relationship skills, particularly in remote settings.

• Strong analytical and strategic thinking abilities to drive account growth.

• Proactive, results-oriented, and capable of working autonomously.

We offer

• Work with a growing SaaS company reshaping how brands engage through digital communication.

• Friendly home office policy.

• Flexible working hours.

• Meal vouchers and transportation subsidies in France.

• Professional training.

• Company library with the possibility to buy new books.

• Celebrations of special events e.g. marriage, childbirth, work anniversary.

• Language courses during working hours.

• Local team dinners and global team events: Summer Party and Christmas Party.

• Annual bonus linked to work objectives.

1. An online interview with Recruiter

2. An online interview with Hiring Manager

3. An online interview with Managing Director

4. An on-site interview at one of our offices in Paris or Lille.