This position is no longer available.

Head of Customer Success

Permanent contract
Paris
Salary: Not specified
Starting date: September 30, 2020
No remote work
Experience: > 5 years

Yogosha
Yogosha

Interested in this job?

Questions and answers about the job

The position

Job description

What will be your mission?

  1. Driving process of customer relationships (users are RSSI, devops, redteams, developers…) : be the voice of our customers in Yogosha, and in fine ensure customer success (loyalty, renew, upsell)
  2. Driving the success of our community of hackers, with the help of our security experts currently in place at Yogosha
  3. Driving this team of experts and help us to make it grow by recruiting new talents and onboard them
  4. Driving support
  5. Driving client documentation (related to client and community support)
  6. Driving large projects with partners

Yogosha’s benefits

Being part of a company with a strong mission, full of passion and with the ambition to work hard and play hard
A unique, challenging and fun place to work
Building between Opera and Palais Royal
Monthly team events, and yearly offsite
Remote work possible

Starting date : October 1st


Preferred experience

What we are looking for

  • Someone who is business and results oriented, with a passion for process and a strong experience in building and managing teams
  • Someone who knows what “customer centric” and how to make it real
  • Strong knowldege of the SaaS industry
  • Strong leadership and team work capacity
  • Knows Jira, Zendesk (or equivalent)
  • Data analysis
  • Strategic planning process
  • Fluent English
    Being a project management expert is more important, for this position, than being a cybersecurity expert.

Recruitment process

  • Send your CV
  • Phone interview
  • Interview with your futur manager
  • A final interview with Yogosha’s associates

Want to know more?