As a Solution Engineer, you will participate in the development of our Revenue Management solution CAYZN, dedicated to the transportation industry, used by major international accounts such as SNCF, BlaBlaCar, OUIGO, VR, SJ, etc. You will help ensure that the Revenue Management software solutions offered by CAYZN match customer business expectations and needs.

You will join our Product Team composed of experienced Product Owners, RM Experts & Solution Engineers working all together to build the most efficient and ergonomic tool, while keeping our clients at a very high level of satisfaction.

In practice - even though  there is no typical day - your missions will be the following :

• Account Management : within your account portfolio, ensuring a direct interface with end-users i.e. ensuring that ‘local’ roadmaps with your customers and ‘general’ Wiremind product roadmap are aligned,

• Customer Success : Providing 1st or 2nd level support for CAYZN users and ensuring that SLAs are met through the usage of Jira Helpdesk ; supporting the Customer Success Manager in keeping internal dashboards up to date,

• Documentation : making sure that our Notion documentation is up to date, readable and engaging for CAYZN end users,

• Taking part in prioritization processes for future developments together with the Product Owners,

• Keep a critical eye and be keen on improving the product, challenging other team members when necessary to bring customers feedback to the table,

• Be an advisor on Revenue Management best practices : thanks to your expertise, guiding your customer in finding the best way to use CAYZN to meet their performance goals.

THE BENEFITS OF THE JOB 🚀

• International environment 🌍

• Hyper-growth start-up: strong growth in our turnover and workforce 📈

• Joining a committed team that offers you opportunities for development 🧑‍💻

• Variety of tasks and a high degree of autonomy

• Position based in the heart of Paris (Bd Poissonnière) in our renovated offices ✨

• Attractive remuneration indexed to performance 💪

• Luncheon vouchers 🌮

• A hybrid policy: 2 days’ remote a week and the possibility of occasionally working from abroad 💻

• Start date: as soon as possible

• Type of contract: permanent

• Master degree or equivalent.

• A first experience as a Solution Engineer would be appreciated.

• Your skills to interact and communicate well, at all levels, in Italian, English, and ideally French.

• A previous training in software development or project management would be appreciated.

• An interest for the Transport industry and/or Revenue Management.

• Your attraction to convert business requirements into software functionalities,

• Your sensitivity to recognize bugs or display inconsistencies on any web-app.

• An understanding of technical aspects would be appreciated.

• Bonus : A first experience using Jira, Confluence or Notion.

• A first, short introduction call with our Talent Acquisition Manager and/or a member of the Product Team (Product Owner or Product Team),

• A short case study to be prepared before next interview will be sent ; you will be invited at our Paris offices for the case study restitution, and meet the team,

• A final interview will be conducted with Wiremind’s senior management.

Wiremind is committed to equal opportunities, diversity and fairness. We encourage all candidates with the necessary experience to apply for our vacancies.