Customer Support Agent with Croatian

Job summary
Permanent contract
Salary: Not specified
Fully-remote
Skills & expertise
Time management
Team building

Concentrix CZ/SK
Concentrix CZ/SK

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Questions and answers about the job

The position

Job description

Are you looking for your first job opportunity?

Or maybe you would like to spread your wings and develop your career in an international company?

Work in an international environment, in technical support, home office either from CZ or from SK with provided equipment.

What you will do in this role:

  • Answer phone calls, e-mails, and messages on social media from customers

  • Help customers with service-related issues

  • Work shifts: morning and afternoon Weekends and bank holidays for extra payment

  • Phone calls are inbound, no cold-calling

  • Suitable for people without experience


Preferred experience

Requirements 

  • Good computer skills and good knowledge of MS Office

  • Ability to quickly identify customers’ problems and needs

  • Ability to set priorities and manage daily responsibilities effectively

  • A client-oriented approach, patience, and strong communication skills

  • Team players with the ability to work in a Customer Service environment

  • Native Croatian and communicative level of English in both oral and written form

Offer

  • Daily use of foreign languages, especially English.

  • Great referral bonus

  • A team that is fair and human at all times, including corporate governance.

  • Extensive training and opportunity to develop your career within a multinational environment

  • Interactive activities: team-building, company parties, sports, etc.

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