We are growing faster than ever! We are influencing more than ever! With an innovative and disruptive e-commerce product, we believe that the time has come to change the way we buy and sell luxury products.

About the role:

The Customer Service Representative, deals with requests from Vestiaire Collective users from all over the world (questions, complaints, information). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the brand, with the aim of satisfaction and loyalty.

Role description:

• Answer to requests and complaints from customers and prospects of Vestiaire Collective, mainly by email and chat but sometimes verbally.
• Understand the problems and needs of customers and provide a relevant and personalized response until complete resolution.
• Represent Vestiaire Collective through impeccable written and oral expression, an appropriate tone and an empathetic attitude.
• Bring ideas for continuous improvement to increase customer satisfaction.

Qualities:

• At least two years of successful experience in Customer Service.
• Passionate about the world of fashion and luxury, you understand the customer requirements of the sector.
• Perfect command of written and spoken Deutsch and English.
• Excellent interpersonal skills, sense of service and teamwork.
• Flexibility, reactivity and ability to adapt your work to peaks in activity.
• Rigor and organizational skills.

Role details:

• A permanent contract based in Paris 
• Monday to Saturday, full time role 9am - 5pm or 10am - 6pm