About Upfluence

Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale, as well as manage and analyze their influencer marketing campaigns. Since the launch of our SaaS software in October 2016, the company has shown a double-digit growth rate month over month and we are looking to expand even more. Our team is international and ever-growing, distributed between our offices in NYC, Switzerland, Lyon, and Paris.

As a Customer Success Manager, you will partner with our customers to become their trusted partners and to translate their business objectives into ROI.  Essentially, you will be their main point of contact throughout the customer journey and will make sure their desired outcome materializes.  In short, your mission is to increase and maximize value for the customer as well as Upfluence.  

Responsibilities 

• Deliver ROI for our clients throughout the customer lifecycle
• Be a trusted advisor and partner for the client on the Upfluence software and influencer marketing strategies 
• Negotiate renewal contracts that align with customer goals and ROI
• Identify upsell opportunities to maximize customer growth
• Quarterback engagements and touchpoints for the customer

 What we are looking for

• Ideally, 5+ years of experience in Account Management, Customer Success, and/or Sales with a focus on negotiating contracts, demonstrating customer ROI, maintaining high retention rates  
• Good understanding of SaaS and Professional Services engagements with global customers and team members
• Loves and is motivated by a challenge
• Excellent executive presence and communication abilities 
• Proven ability to grow accounts, win back customers, and negotiate with key stakeholders
• Experience working with complex, global customers 
• Ability to work with global, cross-functional teams (i.e. Product, Sales, Professional Services, and Marketing)
• Commitment to work from our NYC office a minimum of  2 days out of the work week 

What we have to offer

• Comprehensive compensation package 
• Stock options 
• Medical, Dental, Vision & Disability Insurance  
• A diverse and international team
• Generous PTO & Company holidays
• An entrepreneurial environment with room for growth

We offer a flexible hybrid work model, providing our employees with an office setting, work from home, this role would require coming into the office at least 2 days out of the work week. We believe in work-life balance with a flexible approach so we can make the best of our workdays.

Upfluence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.