Care: Our customers love us because we’re responsive. This is very important to us and you’ll manage the different channels we use to interact with them (chat, email, phone) and be proactive when they face difficulties.
Satisfaction: You’ll collect user feedback and be the voice of our customers. As part of the Customer Success team, you’ll also work closely with the product and tech teams on new features implementation, in order to make our customer happy.
Onboarding: You’ll take part in new customers onboardings and trainings and you’ll have the mission to make sure they achieve their goals with Leeway.
Processes : You’ll work on setting up and improving our internal processes. Alongside with the product team, you’ll have the mission to improve the in-app onboarding experience, to make sure our customers get the most out of it with the least amount of effort.
Content: You’ll manage and create useful content to support our users in implementing Leeway within their companies (Users guides, Loom, articles etc…).
We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.
The starting date is as soon as possible. However, we are willing to wait for the right candidate. And will do everything to accommodate your needs. We are mindful of your time and going through all stages can be done within one week. Once you’ve passed them all we will extend a formal offer.
You’ll walk through two stages:
We’re lucky to hear from you 😊
These companies are also recruiting for the position of “Customer Service”.