Welcome to our fabulous world. 🍴We are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products :
📱 TheFork App : the restaurant discovery and booking app for every occasion
🖥️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business
💳 TheFork Pay & gift cards : the new and amazing dining payment experience
Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where each individual has the space to grow.
We nurture this happy culture through our core values: We are better together - We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins
Oh! And we are also part of the big Tripadvisor family ❤️
With love,
Your future buddies, the Forkies
We are looking for a Senior Customer Care Enablement Manager reporting to the Director of Operations in charge of continuously optimizing our operations, tools and processes while increasing both internal and external customer satisfaction.
You will join an agile & dynamic team, in a fast moving “scale-up” environment and will take part in an international organization that values strong execution, sharing and growing together.
As a member of the Customer Care Operations team, you will take part to strategic / large-scale projects while ensuring support to Customer Care Delivery teams and Central Operations.
😄 An awesome team (not everybody like our jokes, but we try our best)
🏠 A Permanent contract (that can be useful in life)
⚖️ Flexible working environment (2 days home office per week)
💸 Competitive fixed salary, bonus and equity (yes, equity!)
🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
🌎 International teams - More than 30 nationalities and 16 offices worldwide
🏳️🌈 Highly inclusive working environment
🤸♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
🎓 Continuous learning and development programs (with full access to LinkedIn Learning!)
😌 Free access to the Calm app
⏳ A program dedicated to help you have the best work/life balance
🏥 Health insurance fully covered by the company
👩🦽 Life Insurance and Disability at no cost to the employee
🍴 Amazing offices with dining, coffee point on each floor, and leisure area
🎤 Team building events (we love karaoke. A lot. A lot.)
#LI-TM1
These companies are also recruiting for the position of “Management Consulting”.