Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments. 🍽

Founded in 2007 and present in over 10 countries, we are the leading restaurant booking platform across Europe, and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products:

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease

💻TheFork Manager: our innovative software tool that digitises restaurant operations and helps restaurateurs manage their bookings and increase their revenue

💳TheFork AY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake.

We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.

What you will do:

As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

• Monthly revenues generated by the restaurants in your portfolio
• Promotions available across your portfolio
• Level of B2C irritating factors
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
• Number and quality of restaurants participating in TheFork Festivals
• Restaurants retention

 Who you are:

Essential requirements

• +3 years of experience in account management or relevant role
• Language: Native Italian and fluent English
• A fully computer literate - MS Office and Salesforce
• Self-starter, results-oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind, able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time

Desirable requirements:

• Experience in the field of the Internet/Tech
• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 800)

What we offer you

• 😄 An awesome team (not everybody like our jokes, but we try our best)
• 🏠 A Permanent contract (that can be useful in life)
• ⚖️ Flexible working environment (2 days home office per week)
• 💸 Competitive fixed salary, bonus and equity (yes, equity!)
• 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• 🌎 International teams - More than 30 nationalities and 16 offices worldwide
• 🏳️‍🌈 Highly inclusive working environment
• 🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
• 🎓Continuous learning and development programs (with full access to LinkedIn Learning!)
• 😌 Free access to the Calm app
• 🏥 Health insurance fully covered by the company
• 👩‍🦽 Life Insurance and Disability at no cost to the employee
• 💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure
• 🍴 Amazing offices with dining, coffee point on each floor, and leisure area
• 🎤 Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

#FF1