The Documentation team at Swan creates essential content for our Partners and their end-users. As a UX Writing and Localization Apprentice, you’ll dedicate your time to managing the localization of end-user and Partner content into seven languages and support on the UX writing for these audiences. You’ll join a collaborative team focused on empowering all our stakeholders globally.

✨ Your mission

Your primary mission is to learn and contribute equally to the efficient and high-quality localization of Swan’s end-user and Partner content by managing freelance translators and to the creation of clear and effective UX writing for these same users.

✨ Main Tasks

• Localization (50%):

  • Manage the end-to-end localization process for end-user and Partner content into seven languages by coordinating with freelance translators.

  • Help maintain translation resources and provide feedback to ensure quality and consistency.

• UX Writing (50%):

  • Assist in writing and refining user interface text for end-user and Partner facing platforms, adhering to Swan’s style guidelines and UX best practices.

  • Collaborate with the team to ensure a consistent and helpful user experience.

✨ Curious about your future team?

Our collaborative team focuses on delivering excellent documentation and localized content for our diverse audience, including Partners, Developers, and end-users. We partner closely with Product and Engineering, and our stakeholders include various internal teams and our network of freelance translators. We value open communication and continuous improvement to support all our users globally through clear, concise language and accessible translations.

✨ You’re a great match if:

• You are organized, detail-oriented, and eager to learn about both project/vendor management and user-centered writing principles.

• You have excellent English communication skills and a strong interest in both the craft of writing for user interfaces and the process of adapting content for a global audience.

• Fluency in another of the seven target languages is a plus; you are proactive and keen to contribute to content that is both well-written and culturally relevant for a wide range of users.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨  Perks of being a Swanee:

• Meal Vouchers: We provide a Swile card to cover your meals on work days. 🥗

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇

• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online. 🏋

• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• A short video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• An interview with Racene, our Team Manager