Swan, a European fintech company, is the easiest way to embed banking features into your product. This can be called “Banking-as-a-Service” or “Embedded banking”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use.

Swan already has 100+ customers across 10+ European countries, large enterprise and startups alike. They include Carrefour, Factorial, Alma, Pennylane and Agicap. We’re on track to take things much, much further, by expanding on Europe — localizing our product, and internationalizing our team and partner portfolio.

Swan has received 58M€ funding from VCs like Lakestar, Accel, and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe.

With 200+ Swanees across offices in Paris, Bordeaux, Berlin, Barcelona and Amsterdam! Wherever you’re coming from, come as you are! We’re open to all kinds of people, from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way!

To learn more about us: About Swan ; Our story.

✨ Your Mission

As a Product Ops at Swan, you’ll play a pivotal role in driving the success of our Product team. Your mission is to streamline operations, foster collaboration, and ensure the smooth execution of product initiatives.

✨ Main Tasks:

• Product Development: Lead the establishment and maintenance of robust processes for product development, encompassing design, security and compliance validations, collaboration with the data team, release management, documentation, roadmap creation and communication, and more.

• User Research: Facilitate user interviews and conduct market research to provide valuable insights to Product Managers.

• Client Feedback: Enhance the feedback loop by liaising with client-facing teams to refine the feedback process and effectively communicate feature releases and roadmap progress.

• Internal Communication: Act as a bridge between the product team and other departments at Swan, orchestrating seamless communication and coordinating training initiatives for new product features.

• Data Analysis: Conduct thorough data analysis to inform product decisions, empowering Product Managers and Designers with actionable insights.

• Tooling: Manage the adoption and optimization of essential product team tools, including feedback platforms, roadmapping software, data analytics tools, and prototyping software.

• Training: Play a key role in the onboarding process for new Product Managers and Designers, and provide ongoing training to existing team members on emerging tools and methodologies.

• Support: Assist in building and maintaining an efficient support process involving the product and tech teams.

• You have 2-3 years of experience as Product Operations, Ops Manager, Project Manager in a start-up, scale-up, or another fast-paced work environment.

• Ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines in a fast-paced environment

• Proven success in building and executing strategies based on your deep knowledge of operations metrics and analytics

• You are a ‘do-er’ and are not afraid to become very hands-on

• Ability to effectively communicate with internal and external stakeholders. Ability to communicate with clarity, humility, and precision

• Ability to lead cross-functional teams, motivate team members, and drive consensus to achieve common goals

• Meticulous attention to detail to ensure accuracy and quality in all aspects of product operations, including documentation, testing, and release management

• Tech-savvy, with a passion for Tech and Product

• Excellent working abilities in English

• Experience in a fintech is a plus

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• ESOP packages available 😊

• Hybrid remote policy: We offer the possibility of working from home for 2-3 days per week.

• The best health insurance: Alan 🦭

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• A 30-min video call with our VP Product, Rose

• A live business case with 2 Product Managers

• Last round with our Head of Payment & our CPO