We are seeking a highly motivated and experienced KYC Team Lead to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term “KYC,” it also refers to Know-Your-Business (KYB) processes.

This role splits time evenly: 50% on KYC review activities—including customer onboarding (KYB-KYC), transaction investigations, and edge cases—and 50% on team management and training.

You’ll manage a team to deliver high-volume KYC analyses while upholding our high-quality standards. As we scale our AML operations, our three continuously growing teams need strong leadership and support.

✨ Your mission

Team Management and Training:

• Manage and drive team performance by establishing clear Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for both output and quality.

• Assigning team tasks, such as processing KYC reviews and onboarding new customers.

• Onboarding and training new team members on KYC procedures and practices.

• Providing ongoing training and coaching to enhance the team’s performance.

• Conduct regular 1:1 meetings to provide actionable feedback, deliver mid-year and annual performance reviews, and implement Performance Improvement Plans (PIPs) when necessary to ensure team members meet high standards of compliance and productivity.

• Monitoring service quality and operations execution for continuous improvement.

• Workforce management: scheduling, approving time-off leave requests/managing shift coverage to meet SLAs

• Managing outsourced operations when necessary.

Scale & Optimize:

• Addressing significant challenges related to scaling and optimizing current KYC processes, workflows, and tools while collaborating with product, engineering, operations, risk & compliance, and sales departments.

• Ensuring the implementation and enhancement of new processes, fostering energy and momentum with various stakeholders to ensure consistent, scalable operations.

• Developing and implementing processes to enhance the efficiency and accuracy of the KYC/Anti-Money Laundering (AML) process.

• Contributing to the maintenance and updating of operational procedures related to KYC/AML processes.

Production:

• Running quality controls.

• Addressing edge cases escalated by the team.

• Ensuring compliance with procedures, internal policies, and applicable legislation.

AML/KYC

• Write and adapt SOPs according to updated procedures, internal policies, and applicable legislation

• Analyze edge KYC cases and collaborate with compliance to adapt SOPs to new procedures

✨ You’re a great match if:

• You have 5 to 7 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. With at least 2 years of experience as a team manager.

• You have a strong understanding of the AML/CFT regulatory framework.

• You possess strong leadership and team management skills.

• You enjoy optimizing internal processes to deliver superior customer satisfaction. This requires a proactive approach and the ability to think creatively.

• Proven success in formulating and executing strategies based on your deep knowledge of operations metrics and analytics.

• You have strong analytical skills and an eye for detail, which enables you to quickly make data-informed decisions.

• You have a sense of production priority and urgency.

• Fluent in English and native-level fluency in either French, Italian, German, Dutch, or Spanish.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

Benefits vary by location. The Talent Acquisition Team will provide details during the screening call.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• Case study: Take-home task to submit within 2 to 3 days

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)