Swan is looking for a Technical Customer Success Manager to join its operations team.
Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience. This team includes our Customer Success Managers, Technical Account Managers, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!
As a Customer Success Manager, you will manage a portfolio of partners throughout their life with Swan. You will be an expert on Swan products and ensure that the relationship between Swan and its clients is a success from an operational point of view
✨ Your mission:
Customer relationship management/Customer Voice
Training
Portfolio management
✨ You’re a great match if:
It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌
✨ Perks of being a Swanee:
✨ Our values:
Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.
Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!
Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.
“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.
Make everything simple: Simplicity.
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