As a Head of Shared Services and Workforce Management you will define the long term vision for shared services within SumUp and optimise our current ways of working. In this role you will own the development of our WFM component, including forecasting of workload demands for vendor and internal teams in Customer Support and Operations. This role plays a pivotal part in our aim to drive operational excellence and continue to support our mission of building a world where small businesses can be successful doing what they love.
If you are a servant leader, passionate about developing individuals and teams, while enjoying diving deep into data to provide strategic insights then this is the right role for you.
What you’ll do
You’ll be great for this role if
Why you should join SumUp
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
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We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.