This position is no longer available.

Customer Support Expert - DE + EN

Permanent contract
Salary: Not specified
No remote work


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Questions and answers about the job

The position

Job description

Team Description: Join our dynamic and international Customer Support team, specializing in Security. Our team spans across three continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.

What you’ll be doing in this position:

  • You are the voice of our company - the direct link to our customers, supporting them with a variety of technical issues
  • You will proactively support our merchants by finding solutions for them
  • You take care of our German-speaking customers in a variety of communication channels, primarily by phone and email
  • You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • You closely work with other departments, for example with our engineering team

You’ll be great for this role if:

  • You possess excellent language skills in English and German
  • Communication is your strength, and you handle customer interactions with ease and patience
  • Curiosity and persistence drive you to solve issues efficiently
  • Your organizational skills shine, even in stressful situations
  • Attention to detail is a defining characteristic

Why you should join SumUp:

  • Health insurance
  • Restaurant tickets
  • Free language courses
  • Office near La Sagrada Familia
  • Weekly breakfasts and surprise lunches.
  • Regular "Beer Friday" briefings
  • Benefit from 23 days paid vacation, additional health insurance, Multisport card, and more

This job is on-site

About SumUp: At SumUp, we believe in the everyday hero – small business owners. We create powerful, easy-to-use financial solutions to help them succeed. Our diverse teams across Europe, South America, and the United States work together with a founder's mentality and a 'team-first' attitude.

SumUp is an Equal Employment Opportunity employer, promoting diversity and inclusion. We strictly prohibit harassment of any kind and ensure a healthy and safe workplace.

To apply, submit your resume directly; we do not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

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