Advertising, Public Relations, SaaS / Cloud Services

Brussels, Copenhague, Madrid, Paris

The Customer Success team

The Customer Success team is part of Stellar's SaaS division and supports customers on a daily basis. 3 major pillars:

1 - Support:

Helping prospects and existing customers, answering their questions and solving their problems via 3 channels: Phone, Chat, E-mail

2 - Education:

Ensure that customers understand Stellar and use it to its fullest potential: Training sessions, FAQs, Tutorials

3 - Communication:

Ensure that customers are informed of new features and enhancements: Newsletter, Banner Notifications