Spendesk

Spendesk

Team Lead Customer Success (m/f/x) - Germany 🇩🇪

  • Permanent contract 
  • Berlin
  • Occasional remote authorized

The company

Spendesk

Spendesk

    The job

    Team Lead Customer Success (m/f/x) - Germany 🇩🇪

    • Permanent contract 
    • Berlin
    • Occasional remote authorized

    This position was filled!

    About

    We’re an ambitious, international team with more than 30 nationalities represented today. We believe that people do their best work when they’re given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

    Founded in 2016, Spendesk today serves thousands of businesses in Europe and the US. More than 300 Spendeskers already work across our four offices in Paris, Berlin, London and San Francisco.

    And we’re growing fast. Come join us!

    Job description

    ** Your mission:

    People:

    • Contribute to hire & build a successful CSM DE team
    • Responsible for the ramp up of the new Hires
    • Responsible for the continuous development of the team (production of individual development plan to improve strengths) & part of the training for the rest of the function (i.e. prepare & animate some training sessions for the whole onboarding or expansion team)
    • Share CS knowledge (articles, podcast, summary of meet up, benchmarks) to the rest of the team to be a key contributor in building one of the best Customer Success team in Europe
    • Responsible of the work ethics/culture, well-being of the team

    Performance:

    • Responsible for performance & homogeneity of the team performance
    • Responsible for weekly routines & operating routines
    • Responsible of a small portfolio of accounts in Onboarding (20-25 accounts) or in Expansion (40-50 accounts) depending on your background
    • Participate in the customer success effort by participating in many of your team in calls
    • Build, implement & monitor tactical plans (weekly, monthly, quarterly) to make improvements if needed
    • Responsible for on time & accurate reporting, of the team activity & performance

    Business & Market:

    • Support team in meeting current customers
    • Be responsible for continuous process, tools & materials
    • Be the eyes and ears of Spendesk in the market - giving valuable feedback to Product team, Marketing team & Leadership team

    Preferred experience

    Reasons to apply!

    • Perfect moment in terms of growth and opportunities
    • Competitive salary
    • Enjoy fast paced environment, entrepreneurship and team spirit
    • An incredible team of hackers and hustlers
    • Cool offices in Berlin Mitte, Paris, London & SF
    • Free snacks and coffee, Gifts powered by Briq, our internal virtual currency
    • Thursdays socials with the team

    ** PS: Hopefully, you love Paris, your onboarding will take place in our French HQ!

    Meet the team

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