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Team Lead Customer Success (m/f/x) - Germany 🇩🇪

Permanent contract
Berlin
Salary: Not specified
Occasional remote

Spendesk
Spendesk

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Questions and answers about the job

The position

Job description

** Your mission:

People:

  • Contribute to hire & build a successful CSM DE team
  • Responsible for the ramp up of the new Hires
  • Responsible for the continuous development of the team (production of individual development plan to improve strengths) & part of the training for the rest of the function (i.e. prepare & animate some training sessions for the whole onboarding or expansion team)
  • Share CS knowledge (articles, podcast, summary of meet up, benchmarks) to the rest of the team to be a key contributor in building one of the best Customer Success team in Europe
  • Responsible of the work ethics/culture, well-being of the team

Performance:

  • Responsible for performance & homogeneity of the team performance
  • Responsible for weekly routines & operating routines
  • Responsible of a small portfolio of accounts in Onboarding (20-25 accounts) or in Expansion (40-50 accounts) depending on your background
  • Participate in the customer success effort by participating in many of your team in calls
  • Build, implement & monitor tactical plans (weekly, monthly, quarterly) to make improvements if needed
  • Responsible for on time & accurate reporting, of the team activity & performance

Business & Market:

  • Support team in meeting current customers
  • Be responsible for continuous process, tools & materials
  • Be the eyes and ears of Spendesk in the market - giving valuable feedback to Product team, Marketing team & Leadership team

Preferred experience

Reasons to apply!

  • Perfect moment in terms of growth and opportunities
  • Competitive salary
  • Enjoy fast paced environment, entrepreneurship and team spirit
  • An incredible team of hackers and hustlers
  • Cool offices in Berlin Mitte, Paris, London & SF
  • Free snacks and coffee, Gifts powered by Briq, our internal virtual currency
  • Thursdays socials with the team

** PS: Hopefully, you love Paris, your onboarding will take place in our French HQ!

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