Team Lead Customer Success (m/f/x) - Germany 🇩🇪

Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions.

Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remotely.

Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.

Ready to grow further? Check out their open roles!

** Your mission:

People:

• Contribute to hire & build a successful CSM DE team
• Responsible for the ramp up of the new Hires
• Responsible for the continuous development of the team (production of individual development plan to improve strengths) & part of the training for the rest of the function (i.e. prepare & animate some training sessions for the whole onboarding or expansion team)
• Share CS knowledge (articles, podcast, summary of meet up, benchmarks) to the rest of the team to be a key contributor in building one of the best Customer Success team in Europe
• Responsible of the work ethics/culture, well-being of the team

Performance:

• Responsible for performance & homogeneity of the team performance
• Responsible for weekly routines & operating routines
• Responsible of a small portfolio of accounts in Onboarding (20-25 accounts) or in Expansion (40-50 accounts) depending on your background
• Participate in the customer success effort by participating in many of your team in calls
• Build, implement & monitor tactical plans (weekly, monthly, quarterly) to make improvements if needed
• Responsible for on time & accurate reporting, of the team activity & performance

Business & Market:

• Support team in meeting current customers
• Be responsible for continuous process, tools & materials
• Be the eyes and ears of Spendesk in the market - giving valuable feedback to Product team, Marketing team & Leadership team

Reasons to apply!

• Perfect moment in terms of growth and opportunities
• Competitive salary
• Enjoy fast paced environment, entrepreneurship and team spirit
• An incredible team of hackers and hustlers
• Cool offices in Berlin Mitte, Paris, London & SF
• Free snacks and coffee, Gifts powered by Briq, our internal virtual currency
• Thursdays socials with the team

** PS: Hopefully, you love Paris, your onboarding will take place in our French HQ!