The Key Account Manager (KAM) is responsible for the development, follow-up and retention of the company’s important customers for all products/services sold. The ideal candidate can be based in Italy or in Spain. This position requires at least 50 % time travel.
He/she builds a relationship of trust with the decision-makers of the key accounts that he/she seeks to retain.
A KAM works in project mode and maintains a privileged relationship with his/her client :
Develop customer portfolio
The first mission of the Key Account Manager is to make the company’s largest customers grow.
The KAM will :
Monitor ongoing contracts
Ensure the deployment of solutions at the customer’s site:
Identify new customers
The KAM may also be required to open new accounts, analyze market developments to detect new opportunities.
Manage the administration
THE CANDIDATE
Key Account Manager is accessible to profiles with confirmed and successful commercial experience and a proven ability to manage large contracts with high-level contacts.
Mostly a graduate of a business school or an engineering school
4+ years in selling position
Need to master the sector of neurovascular to understand the client’s issues
Have a method and a structured commercial approach to manage large accounts and make them profitable.
Know and like how to convince; show assertiveness and leadership to bring his customers to conclude a partnership.
Be reactive to customer requests, able to raise issues quickly.
Have a clear vision of the roadmap and the initiatives to be taken to achieve your objectives.
He/she has excellent interpersonal skills, negotiation skills, diplomacy, and is flexible and able to adapt
These companies are also recruiting for the position of “Customer Service”.