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Brevo
Brevo

Customer Training Specialist (Hybrid Remote Policy)

Permanent contract
Paris
Salary: Not specified
A few days at home

Brevo
Brevo

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The position

Job description

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships to empower businesses and expand in a fast-changing digital world. Brevo makes it simple and accessible for businesses to grow their customer relationships with intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across 9 offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York, and Toronto.

At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.

We are looking for a Training Specialist to join our Customer Success team. As a member of this team, you will work on the training for our customers. Enablement is key for our customer adoption and retention.

You will become a Brevo and marketing expert who’ll educate and inspire Brevo+ clients on our different solutions. Your goal is to provide them with the best onboarding experience and increase their engagement and their platform adoption. 

As a Customer Training Specialist :

  • You’ll be responsible for the content creation, supported by the CS team, enablement, and product team. 
  • You’ll manage the education agenda and plan the sessions based on our client base needs 
  • You’ll perform the training sessions
  • You’ll assess the client's level of knowledge after the sessions 
  • You’ll measure the training performances (impact on usage, satisfaction, etc.) and optimize them accordingly
  • We’ll offer 4 kinds of training: 
  • Workshop session on our “starter pack” program (up to 5 ppl)
  • Workshop session with a tailor-made program (up to 5 ppl)
  • Webinars Brevo customer education (large audience)
  • Webinars Strategic session (large audience)

    • What will contribute to your success:

  • 2+ years of experience in a customer training role
  • Good knowledge of marketing
  • Excellent communication skills, comfortable with public speaking
  • Customer-centric and solution-driven
  • Fluent in French & English
  • Excellent presentation, written and oral communication skills (English & French)
  • Proactive, autonomous, and efficient
  • Data-driven 

    • What we offer:

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • ...and more!

    • Meet us!

  • A first video interview with our TA Team (30 minutes)
  • A second video interview with the hiring manager and a team leader (45 m)
  • A live case study (1H)

    • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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