Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across seven offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, and Toronto.
At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company.
Sendinblue’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients.
As a Customer Success Manager, you will:
Set your clients up for success: establish critical goals/KPIs and help to achieve themBe Sendinblue’s expert and proactively monitor your client's KPIs to drive adoption & value and in order to prevent the churnCollaborate closely with all departments on a day-to-day basis to help your customers to reach their objectivesContribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them Be the voice of the customer to the SIB Product team Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholdersIdentify and manage development and growth opportunities within the portfolioParticipate in the team’s effort to build a global Success framework for SendinblueWhat will contribute to your success:
At least 4 years of relevant work experience in CSM or Digital MarketingYou have a Customer-centric focusStrong ability to understand, manage and drive customers' needs and marketing strategy You have a solid understanding of marketingProven track record of sustained target achievementExcellent presentation and communication skills in German and English (C1 / C2)Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)Proactive, autonomous, and efficientYou are Data-driven and a Team PlayerWhat we offer you:
A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth contextThe chance to grow your professional and technical skills, with real room for career progressionSIBOP: all Sendinblue employees are granted our shared ownership plan - the more Sendinblue will be evaluated, the more you will getMeal vouchers - Swile (8,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips (when the current sanitary situation permits)More than 100 activities you can do at work via our partner YucoWork's council benefits (HelloCSE)Very competitive referral programThe second parent leave: 1 month of fully paid leaveEnglish and French classes, and over 155000 courses available on UdemyBudget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talentsStudies have shown that women tend to apply to Jobs only when they meet 100% of the criteria, while men tend to apply even without a 100% match.
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
Our recruiting process will mostly be virtual (Hangout,Zoom) to provide a safe experience.
The timeline and details of the hiring process will be shared by the TA team during the first call.