Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.
As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!
The role of our Customer Success team is to make sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal.
Their objectives: Adoption, Satisfaction, Growth, Retention
As a Customer Success Manager, you will:
Set your clients up for success: establish critical goals/KPIs and help to achieve themBe Brevo's expert and proactively monitor your client's KPIs to drive adoption & value and in order to prevent the churnCollaborate closely with all departments on a day-to-day basis to help your customers to reach their objectivesContribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them Be the voice of the customer to the Brevo Product team Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholdersIdentify and manage development and growth opportunities within the portfolioParticipate in the team’s effort to build a global Success framework for BrevoWhat will contribute to your success:
At least 4 years of experience in CRM or as a CSM in a Martech companyFluent in English and French Customer-centricGood marketing knowledgesStrong ability to understand, manage and drive customers needs and strategy Proven track record of sustained target achievementExcellent presentation, written and oral communication skills (English & French)Ability to drive issues resolution and work in collaboration with all departments (sales, product, care, finance, etc.)Proactive, autonomous and efficientData-driven Team playerWhat we offer:
unique opportunity to join an international and collaborative scale-up environment in a hyper-growth contextBrevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonusMeal vouchers - Swile (12,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips (when the current sanitary situation permits)Work's council benefits (Leeto)Social and green committees to take care of environmental and social mattersSeveral services related to prevention, health and personal and professional well-being on Welii platformVery competitive referral programSecond parent leave: 1 month of fully paid leaveKids leave: additional time off if your children are sick and need youEnglish and French classes, and over 155000 courses available on UdemyBudget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talents...and more!Meet us !
HR video callLead CSM interviewDirector interviewUse case Session with Lead + DirectorBackground checkBrevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.