CSM - Customer Success Manager - French/Italian (Hybrid Remote Policy)

Permanent contract
Paris
Salary: Not specified
A few days at home
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Brevo
Brevo

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The position

Job description

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. 

Their objectives: Adoption, Satisfaction, Growth, Retention.

We are looking for a Customer Success Manager who will manage a portfolio of 80% of French clients and 20% of Italian clients.

As a Customer Success Manager French/Italian, you will:

  • Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
  • Identify development and growth opportunities within the portfolio
  • Be able to position Brevo's value proposition to our customers through best practices sharing, demo, and marketing expertise
  • Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
  • Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
  • Be the voice of the customer to the Product and Marketing teams
  • Adopt a data-driven approach in the management of your portfolio
  • What will contribute to your success:

  • Relevant work experience of at least 2 years as a Customer Success Manager
  • Excellent presentation, written, and oral communication skills in French (C1-C2) 
  • Excellent presentation, written, and oral communication skills in Italian (C1-C2)
  • Customer-centric
  • Good marketing knowledge
  • Strong ability to understand, manage, and drive customers' needs and strategy 
  • Proven track record of sustained target achievement
  • Ability to drive issue resolution and work in collaboration with all departments (sales, product, customer experience, finance, etc.)
  • Proactive, autonomous, and efficient
  • Data-driven 
  • Team player
  • What we offer:

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • ...and more!
  • Meet us !

  • TA video call
  • Interview with the CSM Team Lead
  • Use case Session with the CSM Team Lead and the Head of CSM EMEA
  • Background check
  • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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