CSM - Junior Customer Success Manager - French (Hybrid Remote Policy)

🌱 Brevo helps businesses fully cultivate more meaningful long-term customer relationships to empower them to grow and realize their most ambitious dreams.

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Today, more than 450k users around the world count on Brevo to power their sales and marketing engines, with more than 3.5 billion emails sent every day from our platform.

They have a team of more than 750+ employees representing over 67 nationalities spread across 9 offices located in Paris, Berlin, Sofia, Wien, Noida, Bengaluru, Toronto, Seattle and New York. This diversity is one of their greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

At Brevo, you’ll find:

• A culture based on caring, diversity, challenges, and strong collaboration
• A progressive and happy working environment
• International team building events (last year was in Marrakech)
  *A state-of-the-art office in the heart of Paris OR Berlin OR Sofia OR Noida OR Bengaluru OR Seattle OR Toronto

Brevo is the product of the diversity in terms of backgrounds, nationalities, gender and disability. They are committed to the integration of people with special conditions, and they process all applications in accordance with main principles of non-discrimination.

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships to empower businesses and expand in a fast-changing digital world. Brevo makes it simple and accessible for businesses to grow their customer relationships with intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

We are a rapidly growing team of more than 750+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto.

At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.

The role of our Customer Success team is to make sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. 

Their objectives: Adoption, Satisfaction, Growth, and Retention.

Ideally, we are looking for a Marketing Project manager profile, who will be able to help clients to implement their marketing strategies. 

As a Customer Success Manager, you will:

What will contribute to your success:

What we offer:

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.