🔭 Your Role

In close collaboration with the Chief Operating Officer (COO) and the Head of Product, your role as a Customer Support Manager is to ensure the satisfaction of users of the on-demand space launch platform.

🛰 You will be responsible of the following missions

• Provide Level 1 and Level 2 support, manage tickets, and respond to users.

• Keep our platform’s back-office up to date.

• Co-organize and lead product webinars.

• Update the FAQ and other user support materials for RIDE!

• Establish activity dashboards for our premium users (launchers).

• Prepare and participate in the monthly activity review with premium users (launchers).

• Coordinate actions between the Business and Product teams.

• Actively contribute to optimizing the CCM department’s strategy.

• Diligent, organized, and structured.

• Possess a strong customer service orientation.

• Have strong interpersonal and communication skills

• Interest in the field of space.

• Fluent in both written and spoken English and French.

If you don’t think you tick all the boxes, no worries, you can still apply, sometimes we are looking for the moon but, in the end, we find a star.

• 1st Call with Alex, Talent Acquisition Manager (30’)

• Interview with Maxime, COO (60’)

• Interview with Valentin, CEO (60’)

• Final Proposal