Senior Customer Operations Manager

Senior Customer Operations Manager

  • 33, Rue du Louvre, Paris, 75002
  • Permanent contract 
    Starting date:
    Salary between €65K and €75K
    Partial remote authorized
    Education: Master's degree
    Experience: > 5 years

    Who are they?

    PELICO reflects how AI is transforming industrial operations. Our SAAS Solution aims at bridging the gap between the operational issues of industrial fields and Technology thanks to smart data.

    We empower factory teams with the agility required to manage daily volatility and deliver products on time, at cost. Our factory operations management system enables teams to continuously anticipate parts shortages, act fast with AI-assisted recommendations, and collaborate across teams on the implementation of corrective actions.

    Since our creation in 2019, we are focused on the ways to reach outcomes by implementing impactful action plans based on real-time operations planning data. Customers like Safran and Collins Aerospace are able within 10 weeks of deployment to reduce their parts shortages by 37%, increase their on-time deliveries by 15% and reduce their MRO cycle times by 42%.

    We are sponsored by European investors & Business angels that accompany us in funds raising. We are now ready to scale and build confidence with our ecosystem.

    Job description

    You experienced working in the operations field in the industry and had the challenge to contribute in manufacturing digitalization (project management, process orchestration and/or tools deployment): your knowledge will be helpful.

    As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users.

    Additionally to the inherent missions, the challenges of this position will be to secure questions related to the scaling changes and to ensure a successful delivery to our clients.

    • How can we support the clients

    • How can we put in place practices & automation

    • How can we organize and structure the delivery team

    • How can we manage increasing number of priorities

    Missions 🏆


    • Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.

    • Demo our product to our prospective customers.

    User onboarding

    • Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks.

    • Conceive and articulate platform workflows to solve real life plant issues.

    • Be the main point of contact for our users.

    • Play the role of project manager to facilitate the onboarding.

    First wins

    • Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.

    Pilot conversion

    • Help the team automate deployment processes and playbook to build scalability and grow

    Preferred experience

    You combine a passion for the industry, technology and data with the will to have a sustainable and significant impact on industrial processes. You have the desire to join an early stage company and witness all steps of rapid growth.

    Requirements 🎯

    • At least 5 years deep dive in Industry’s operations world associated to a position linked to project management, tools implementation or process orchestration

    • Ability to manage multiple projects at the same time and be a master in priorities management

    • Capacity to apprehend and solve complex business problems.

    • Professional experience in modeling, transforming and analyzing data.

    • Willingness to build long term relationships with B2B clients, to collaborate and iterate with users to create innovative solutions.

    • Interested in our industry.

    About You đź‘Š

    • Keep cool in any situation, good pressure management

    • Empathy, diplomacy and a yet of self-confidence to face customers

    • Impact & ROI oriented on your way of working and on the way your are handling the product towards the clients

    • Team player and comfortable working with others and share your knowledge

    • Bilingual French and English mandatory (verbal & written).

    Benefits @Pelicođź’ˇ

    • Office location in the center of Paris (75003)

    • Smart working policy (remote flexibility, deep dive work time, knowledge sharing…)

    • Equity for every pelican

    • Premium health coverage : Alan Blue

    • 50% meal allowance: 10€/day worked (Swile card)

    • 50% public transportation or equivalent in sustainable mobilty package

    • Afterwork every quarter

    Recruitment process

    Our recruitment Process đź“Ł

    1. HR introduction

    2. 45 mins Screening with a team member

    3. Case study in 2 steps: problem solving / User simulation

    4. Debrief with CCO

    5. References check

    6. Offer letter within 48 hours.


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