The Customer Success department is responsible for delivering our software and consulting solutions to airlines around the world.

Its main goal is to ensure customer satisfaction, help them reach their business objectives (especially in terms of fuel saving) and to feed the product development team with improvement ideas developed with our customers.

As part of the Customer Success team, the tasks of the Customer Success Technical Manager are to:

• Customize data interfaces during the implementation of our solutions for new customers
• Maintain and add new data Interfaces for existing customers
• Customize software options in accordance with customers’ operations
• Monitor and manage customers’ data processing
• Improve the internal tools and frameworks

Depending on the experience, the skills, and the willingness of the newcomer, the hereabove tasks are adapted and some domains are variably deepened.

Potential future missions may include:

• Design of use cases to optimize acceptance tests
• Realization of transformation projects linked to new data sources, new partners
• Development of proof of concept for new prospect

Required skills

• Computer Science (Python, Java)
• Knowledge of common data formats (csv, json, Excel files) and usual data processing workflows
• Advanced English level
• Project management

Interesting skills

• Flight data recorders and ARINC 717 knowledge
• Aeronautical, flight and airlines operations: performance, regulation, planning
• Knowledge in fuel optimization, dispatch, safety, punctuality
• Other languages (Chinese, Arabic, Spanish, French, Cantonese, Mandarin)

Profile
Holder of a Master of Science degree, you have a background in Computer Science and a strong interest for Aeronautics, Civil Aviation, Airline Operation, with possibly a professional experience in an airline or in contact with airlines.
You are rigorous and analytical.
You have the sense of contact, know how to express yourself in a synthetic way and like international exposure.

First interview with Clémence Jacquemin, Head of Customer Success and Grégoire Baranger, Customer Success Manager.