Backed by the largest community of image creators worldwide, we provide authentic and unique content to help organizations stand out and increase their performance.
Supporting the Head of Operations, you will handle the care of the Quality Assurance Team to ensure client deliverables with the best SLA and provide the best service to our clients.

The main focus you will have

Follow up and optimize
Follow up the deliveries for running clients and new prospects. Manage the team to optimize the current workflow and make sure everything is delivered on time, with the best quality.

Middle Term - Create process
After prioritizing the different team’s challenges, reach out to the right resources to run development or a problem resolution.

Long term - Anticipate the future
Based on your photography skills and the investigations you are running with the team, build the next features to challenge competition on this innovative market.

Our ideal candidate will has the following responsibilities

1/ Ensure the scalability & performance of our delivery process

Structure the organization to ensure the best delivery within the quality and lead time expected (automations, workflow simplification, ressources hiring & training, …)
Work with internal teams and external resources to automate deliveries workflows
Make sure our delivery workflow enables to deliver OCUS’ client (standard and processes are documented, used, and updated)
Run the negotiations with the post-production partners and make sure we have the right partners for the right clients

2/ Improve the quality @OCUS

Build and optimize an automated way to train and assist Image Creators through the most pedagogic and efficient training program (masterclass, talks, documentation, app, …)
Sensibilize OCUS team members (Photographer, Client, Service provider, internal team …) to photography, the importance of an image and the challenges to deliver to the client
Work closely with other departments to generate the best offers and process to run in production.
Define the most accurate way to rate and make feedback to our Community.
Make sure the Community team is working on the field issues to communicate with our Image creators.
Monitor our post production partner quality and standardized requirements, testing and training with them.

3/ Manage the QA team

Monitor and update the headcount forecast & QA Budget
Recruit, supervise, train & guide team members
Inspire, motivate team members & provide effective feedback
Manage remote teams
Organize and structure the team in its most efficient way
Define the objectives statement and validate the Key Initiatives to reach the objectives
Track and support your team member in their goals achievements
Coach and train your team members to make them grow

4/ Offer’s definition

Support the Sales team to define the best offers to fit both our clients’ needs and OCUS’ processes
Support the Sales team to build the offers’ pricing by providing the costs of production and post-production
Maintain and update offer’s standard to support the sales autonomy

• Audiovisual Media studies, Post-production specialization
• 7+ years working in video post production and editing
• 2+ years managing teams
• English & French full professional proficiency
• Great management skills
• Experience in a fast-paced environment, production company, or tech-oriented company
• Optimisation mindset, process-oriented, creative and innovative
• Image knowledge, perfectionist eye, objectivity to read an image
• Problem solving oriented
• Lean method and analysis are a plus
• Technology & Product appetite

1 Talent manager interview - 30’
2 Hiring managers interviews - 45’
1 Interview with CEO - 45’