As an Office 365 operations specialist, you will work for our Office Online service team in our Digital Workplace department. You will be managing the services within the Microsoft Office 365 Platform such as Exchange Online/Exchange Server/Exchange Hybrid Configuration, Teams, OneDrive and SharePoint Online for our global customers.

Your responsibilities

• Consultancy and project implementation of Exchange, Teams, OneDrive SharePoint Online and other Office 365 related services for our customers
• Help customers planning and implementing their IT strategy
• Help our presales team on meetings with customers
• Support your colleagues with complex cases and handling service requests, changes or problems
• Cooperating with your global team including colleagues from Denmark, China and Philippines on a daily basis

You find it interesting to understand the client's everyday needs and you use this to give NNIT customers optimal solutions:

• 60% solving maintenance issues / tickets, service improvement
• 20% consultacy
• 20% analysis, documentation, configuration management

Qualifications and Experience

• 5-7 years of working experience with Office 365 services

  <ul><li>Exchange Online</li><li>OneDrive</li><li>SharePoint Online</li><li>Teams</li><li>Other Office 365 services</li></ul></li><li>Knowledge about how to drive support cases towards Microsoft</li><li>Your experience covers PowerShell, Licenses, Azure MFA, Azure AD Connect and knowledge about the Conditional Access concept</li><li>Very good knowledge of English; written and spoken</li></ul><p><strong>It is preferred if you have:</strong></p><ul><li>Relevant Microsoft/Office 365 certifications</li><li>Experience with customer services as 2nd line supporter</li><li>Basic knowledge with Microsoft Active Directory technology</li></ul><p> </p><h2><strong>Employee benefits</strong></h2><ul><li>5 weeks of vacations/year</li><li>5 sick days/year</li><li>Possibility to work from home</li><li>Referral program</li><li>Cafeteria flexible spending account (12,000 CZK/year)</li><li>Meal vouchers in the amount of 100 CZK per workday (55 CZK is covered by NNIT)</li><li>Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic</li><li>Breakfasts on Mondays and monthly Friday Bars (free beer and snacks)</li><li>Free fruits and vegetables</li><li>The wide selection of tea and coffee for free</li><li>Height-adjustable tables, relax zones with Xbox, PlayStation and ping pong</li><li>Czech and Danish language lessons</li><li>Annual flu vaccination for free</li></ul>