In the middle of a scale-up phase, Mytraffic’s Account Management and Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager France (speaking perfectly French and English).

👀To give you more details about your day-to-day at Mytraffic

- Drive customer onboarding and product adoption in the first 3 months

- Build effective success plans capturing customers’ goals and success metrics to achieve their goals

- Collaborate with other departments internally (Products, Sales, or Marketing)

- Be the voice of the customers by collecting feedback and sharing it internally

- Ensure 100% of customer retention

- Launch & manage the use of MyTraffic solution on the client’s side

- Coordinate business reviews with decision-makers

- Monitor customer engagement & proactively engage users 

- Contribute to enhancing our solution by collecting feedback and sharing it internally

- Ensure our clients are fully satisfied 

- Identify expansion opportunities and collaborate with the Account manager to win them 

🧑‍💻 About your manager and team 👩‍💻

You will work in a team of 5 Customer Success Managers and report to our Head of Account Management and Customer Success. The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!

 📈 What are your key objectives?

- Ensure a perfect and smooth onboarding and adoption of our clients

- Fully run clients’ partnerships

- Make sure our clients have excellent hygiene.

🎁 All our benefits

• A competitive salary because our demand for excellence drives us to recruit the best profiles

• Frequent team building activities because team spirit is at the heart of our values at Mytraffic

• Up to 2 days of teleworking per week + 2 full weeks per year (consecutive or not)

• WeWork Offices in the center of Paris, close to Montmartre!

• The possibility to devote 4 days per year to an association on your work time because Mytraffic’s values also lie in having a positive impact on the world around us

• Moka.care subscription because we take care of the mental health of our employees through personalized support.

• Development opportunities for all our employees through workshops such as “Feedback Culture”, “Non-Violent Communication”, “Women in Leadership”

🏅About you🏅

• You’re an Expert : you have at least 2 years in a CSM role, in Saas B2B and on a complex solution

• You’re Customer centric : You have already manage an important client portfolio with key account and complex sale cycle

• You’re Result-oriented : You have a proven track record focus on the client satisfaction to minimize the churn.

• You’re a trouble shooter mindset : You are resilient, coachable and always wanted to find the best solution for our clients

• You’re an organizer : you’ve strong presentation & organizational skills you always interacting with other teams in order to actively enhance our product.

• And of course, you speak English and French perfectly!