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Operations coordinator - Practitioners care

Permanent contract
Paris
Salary: Not specified
No remote work
Experience: > 2 years

moka.care
moka.care

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The position

Job description

🤝 Who we are?

At moka.care, we believe that mental health is key for sustainable growth, both as individuals and as companies. Through individual and group therapy or coaching sessions, we make it possible for every employee to talk about anything, at the right time and, most importantly, with the right person.

Alongside our psychologists, coaches and therapists, we help companies take action for the well-being of their teams, and achieve healthy and sustainable growth.

Since our creation in January 2020, more than 100 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and we now have over 15,000 employees covered in France but also throughout the world !

We have raised 15 million euros to help companies take care of the mental health of their employees and create healthy organizations.

Our investment fund is called Left Lane Capital and comes from the US! They are experts in our field and will bring us a lot of knowledge on scaling great companies.

Antoine Griezmann and Blaise Matuidi's investment fund, VC Origins, are participating in the funding round.

While always keeping a sustainable vision of team growth, our team is growing fast, with already 50 people onboard! We're not stopping there and want our team to keep growing as our product, to help us make mental health accessible to as many people as possible.

🧑‍💻 Why do we need you?

As a practitioner care coordinator you will be the voice of practitioner partners within both the moka team and the Operations team. The Ops team is on a mission to structure and enable our growth!

Your role will be key as you will be in charge of our network of practitioners (psychologists, coaches and therapists). You will be in charge of the development and the happiness of the network and your goal will be to make sure they benefit from an amazing experience when working with us!

Daily, you will:

Manage the practitioner community

- Be in charge of the onboarding of our new practitioners: answer their questions, help them in creating their presentation page, video and get to know the platform

- Ensure a high level of engagement and satisfaction from practitioners to moka.care by defining and implementing the strategy for our practitioner community management.

- Build long-lasting and loyal relationships with our practitioners while being their main touchpoint to answer their questions

Do continuous improvement:

- Run analysis to understand how we or our practitioners perform and what needs to be changed in priority

- Support the scaling of existing Ops processes to ensure we cope up with the pace without impacting the practitioner experience (automation, etc.)

- Consolidate practitioner feedback and collaborate with product & marketing teams to ensure moka always grows in a delightful way

📇 You’re the ideal person if:

  • You are a great relationship builder
  • Perfect oral and written presentation in both French and English
  • You are organized, proactive and service-oriented
  • You have an entrepreneurial mindset, ambitious and agile
  • You are fluent in French and English
  • 🚀 Joining us you will

    - Participate in an entrepreneurial fast-growing adventure at the beginning of the journey: you will be in the 50 first employees of moka with great development evolution in France and in Europe!

    - Work in a company where you can, really, help people to feel good in their lives.

    - Grow your skills thanks to a fast-learning process and huge potential for evolution.

    🤩 We’ll take care of you:

    🏡 Work life balance (60% at the office and 40% remotely)

    🖥 Beautiful office in the center of Paris

    😍 Great Health insurance

    🍽 Swile Meal voucher card of 10€/day (restaurants, groceries and food apps)

    🏃 ClassPass for sport & wellness allowance

    💆‍♀️ Access to moka.care

    🌴 7 week holiday policy

    🚇  50% reimbursement of your transport pass

    💻 Mac or windows? You choose

    🤝🏻BSPCE for everyone

    🎤 Interview process 

    Our philosophy:

    🎙️“We‘ve always thought the recruitment process too one-sided. Companies are evaluating candidates but candidates don’t really have the chance to evaluate their future employer deeply.

    At moka, we’re looking for exceptional people. We know it is important for them to find the right company at the right time of their career.

    That's why we created the "reverse interview": an opportunity for candidates to ask us all the questions that are important for them to make their choice with full transparency” **Pierre-Etienne Bidon - co-founder

    Recruitment process

    - A 30 min Phone interview 🤳 to understand your carrier plan, your expectations, make sure there is a match and answer your questions

    - A 45 min who Interview 🤝  to get to know your background in a deeper way

    - A Case study and job focused interview 🧑‍💻 to project yourself in your future day to day job and allow us to have concrete visibility on your skills

    - And finally a 45 min Values fit interview 😍 to know more about our values, the way we work and make sure you’ll feel comfortable at moka

    - Offer 🎉 and reverse interview

    If needed we organize other informal talks like coffee with the team.

    moka.care is a disability-friendly company

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