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mojo

mojo

Community & Support Specialist

  • CDI 
  • Début :  
  • Paris
  • Télétravail total possible
  • Bac +2

La tribu

mojo

mojo

  • Application mobile
  • Moins de 15 salariés

Le poste

Community & Support Specialist

  • CDI 
  • Paris

À propos

mojo is an app to create animated social stories, with a professional look.
Users can choose from hundreds of templates and modify them to their needs.

The app was launched in November 2018. Users and revenues have grown strongly since. We are now the top app to create animated content for Instagram Stories.

Last year, the company went through Y Combinator accelerator program.
Our ambition is to become the leading app to create short video content on mobile.

Descriptif du poste

Mission

Make users happy. You will be the voice of the user community. You will also be responsible for our most precious source of user feedback.
You will have to:

  • help users by answering product-related questions via our main support channels: Intercom, Front, Instagram DMs, etc.
  • proactively message users when feature they requested are made available or bugs the reported are fixed
  • keep track of, and tag conversations, triage corresponding features requests and links bugs to our task management system
  • write produit guides and support articles for our help center https://intercom.help/mojo-app
  • manage freelancers working on support for mojo
  • share user feedback with the product team to help improving the app
  • create and maintain a user community: engage our power users, set them on the beta version, and gather feedback

Conditions

  • Work can be done remotely or on-site - our office is located in Paris, near Réaumur metro station.
  • An iPhone can be put at your disposal for the job in case you need one.

Profil recherché

Here are the basic qualifications needed for the job:

  • Fluent level of English (verbal & written)
  • Great communication and problem-solving skills
  • Great sense of human empathy - put yourself in users’ shoes so you can be great at solving their issues

We also care deeply about human skills:

  • Autonomy - you will manage support on your own
  • Be a team player
  • Be comfortable with total transparency
  • Being humble, relaxed and enjoy an environment where people are bad at making good jokes :)

Déroulement des entretiens

  1. Screening call - 30min, remote
  2. In-depth interview with team members - 2-3h, remote or in-person
  3. Technical test and meet the team. You will get paid for this test - half-day, on-site

Découvrez l'équipe de mojo

mojo

mojo

Community & Support Specialist

  • CDI 
  • Début :  
  • Paris
  • Télétravail total possible
  • Bac +2
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