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Customer Success Manager // Native French speaker

Permanent contract
Paris
Salary: Not specified
No remote work
Experience: > 2 years

Meero
Meero

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Questions and answers about the job

The position

Job description

Based in Paris, your job will consist of taking care of our client’s portfolio in Food Delivery and Real Estate businesses

WHAT YOU’LL DO

  • Develop and maintain a strategic trusted advisor relationship with your clients;
  • Advocate your clients and be their internal voice by providing feedback on how Meero’s solutions can be improved;
  • Collaborate with operations and delivery team to ensure quality and timely output;
  • Drive regular cadence (Call/Report/visit/QBR) with customer to report on KPIs, share results & actionable items with cross-functional stakeholders;
  • Proactively monitor and address customer / operational issues;
  • (Over)achieve your delivery targets;
  • Identify opportunities and collaborate with the sales teams to ensure growth attainment.

Preferred experience

WHAT YOU’LL NEED

  • Native French speaker and fluent in English;
  • Excellent interpersonal and communication skills;
  • Rigorous, dynamic and autonomous, you are also results-oriented and very comfortable on the phone;
  • Organized, detail oriented and relationship focussed;
  • Willingness to build relationships and network across a wide spectrum of clients;
  • Previous experience working in a sales / customer success environment preferred.

Recruitment process

  • Interview with your future manager & another team member
  • Speero interview to make sure you’re aligned with Meero’s spirit & values
  • Welcome on board!

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