Discover our galaxy 🪐
Malt was founded in 2013 and, since then, we have managed to become the fastest growing freelance marketplace in Europe, gathering a community of 700k+freelancers, 70k+ companies, and 700+ Malters.
We’ve built the industry’s leading freelance management solution — all on a powerful, data driven tech platform — to match companies with the right freelance talent.
But we’re more than just a connector. Our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more. It’s all about giving both freelancers and companies added peace of mind, so that every experience on Malt is nothing less than (inter)stellar.
Today, our company is growing fast! We need people like you to help us write this next chapter.
We are a tech company with a human approach 👽
- Strong company culture fueled by 700+ Malters from 40 countries
- Offices and teams in France, Germany, Spain, Belgium, United Kingdom, the Netherlands, Switzerland and the Middle East
- Committed to equality and diversity (50% of people managers are women)
- Strong career path policies allowing all Malters to develop and grow equally
- Backed by renowned investors including ISAI, Eurazeo Growth, Goldman Sachs and BPI France
- Recognized twice by LinkedIn as one of the best start-ups to work at
Explore your future career 🔭
As a Customer Experience Representative, you'll be in charge of improving the experience of all users, both customers and freelancers, across all channels (phone, mail, chat ...).Because Malt is growing fast and the quality of our customer care service is essential to our success, we expect you to be resourceful, curious, and a problem solver!
Reporting to the Freelancer Department Manager, you will improve Malt's service excellence and work with international teams as part of our growth in Europe.
Key responsibilities ✨:
Handle user requests about Malt marketplace 💻💡-
Improve the platform and user experience 🏋️-
User experience is the key to Malt's success! It allows us to transform a problem into a WOW effect, and to turn a dissatisfied customer into a super ambassador!
About you 🧑🚀
How to join the mission? 🚀
Life on planet Malt is the perfect space to thrive personally and professionally 💫
- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
- 30 days of vacation per year
- Employee Stock Options so you can profit from the business as we grow it
- Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave.
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.
- Annual team building events
Ready? Get your ticket to Malt 🪐
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