• You are the voice of the customer
• The ability to provide an exceptional customer experience to end-users and internal teams
• Responding to customer requests & issues
  quickly, professionally and with empathy
• ~ 10% of your time will be Customer Success
• Bring in new ideas to delight our customers
• Gather feedback & help shape future product(s)
• Proactively update databases & other tools
• Predict customer needs & build a knowledgebase

• High level of proactivity and GTD mentality
• You are diligent, humble, organized, able to
  prioritize, have a friendly disposition and quite importantly are a good listener
• Commitment and the desire of working in a dynamic environment
• Embody our core values: transparency, proactivity and growth mind set
• Have a strong willingness to continuous improvement and to take on responsibility
• Ideally a first experience in customer-facing roles [support, service, sales…]
• Attention to details, and a Team Player
• Fluent in written and spoken French & German and ideally English as well

We would like an ideal rhythm of 4 days in the company and 1 day in school.