Onboarding and training: Help business clients understand the staking process, available options, and how to use the company’s staking services effectively.
Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process.
Platform updates and enhancements: Communicate new features, updates, and improvements to the staking platform, ensuring clients understand how these changes may impact their staking activities
Knowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions
Skills & background
1+ year of customer support experience in a blockchain or crypto company
Smooth communication through any means (slack, telegram, google meet)
Good presentation skills
Great organization skills
C1 English
A little bonus for :
A candidate with an understanding of APIs
Fast-growing startup experience
Soft skills
Strong organization skills and detail-oriented
Trust & clear communication
Curiosity and ability to dig into a topic and follow through
Genuine interest in the blockchain and cryptocurrency space
What we offer
A fast-paced, no bureaucratic work environment
Equity Share Options in the business: if Kiln succeeds, we all succeed!
Competitive Salary
Unlimited holiday
Chose your IT equipment
Internet connexion paid
Significant personal development and tech conf budget
Recruiter Phone screen (50 min) with Myriam
Technical take-home case study (< 2h)
Technical interview based on case study (1h)
Product & Cultural fit (45min)
Meeting with co-founders (30 min)
Offer
These companies are also recruiting for the position of “Customer Service”.
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