Reporting to the Director of Customer Success, the Sales Engineer will play a key role at TrustBuilder:

1. Technical Expertise & Product Mastery

• Present, explain, and demonstrate TrustBuilder products and services to prospects, customers, and partners.

• Configure product setups and conduct technical demonstrations tailored to each use case.

• Continuously evaluate and train yourself on new product releases, features, and updates.

• collaborate with the Product and R&D teams by providing structured field feedback and proposing improvements or innovations.

2. Pre-Sales Support & Deal Enablement

• Act as a trusted technical advisor, helping clients align TrustBuilder solutions with their strategic and operational goals.

• Support the Sales team during the entire sales cycle, from discovery to closing, with a proactive approach to deal progression.

• Contribute to strategic account planning with the Sales team.

• Prepare and draft high-quality responses to RFPs, RFIs, and security questionnaires.

3. Customer & Partner Enablement

• Actively support customers and partners during evaluations, POCs, and testing phases.

• Provide technical enablement to partners (training sessions, onboarding materials, joint evaluations).

• Ensure smooth handover to Professional Services and CSM teams with clear documentation.

4. Support & Internal Collaboration

• Provide technico-commercial support when required, ensuring alignment between customer needs and TrustBuilder’s roadmap.

• Work closely with CSM, PS and Product teams to ensure consistent messaging and shared understanding of product capabilities and customer expectations.

• Promote TrustBuilder’s product and technical strategy internally and externally.

• Help team to write technical documentation by simplifing complex technical concepts for diverse audiences (technical, non-technical, business decision-makers).

Hard Skills:

• 4+ years of SE experience in B2B SaaS or Networking/Security solutions, preferably identity and authentication solutions

• Experience with standard authentication/authorization protocols (SAML, OAuth2, OIDC, Radius, LDAP)

• Ability to script, develop simple web or mobile apps, and use APIs

• Technical knowledge of corporate IT ecosystems (VPN, Microsoft 365, Cloud services, SSO, Microsoft architectures)

• Technical experience in managing IT systems (plus)

• Ability to conduct technical demonstrations and product configurations

• Experience writing technical documentation and RFP responses

• Familiarity with industry standards and compliance frameworks (ISO 27001, NIST, etc.)

• Proficiency in written and spoken English and French (Italian or Spanish is a plus)

Soft Skills:

• Ability to simplify complex technical concepts for diverse audiences

• Customer-centric mindset

• Excellent communication and presentation skills

• Team player, able to collaborate cross-functionally (Sales, Product, R&D, Marketing)

• Autonomous, organized, and capable of managing multiple priorities

• Proactive attitude with a drive for innovation and continuous improvement

• Interview with the team manager

• Interview with human resources and the CEO

• Job offer

Trustbuilder places great importance on diversity and inclusion. All candidates are given equal consideration for employment without discrimination based on age, gender, identity, ethnicity, religion, sexual orientation, national or social origin, or disability.

Managers at Trustbuilder encourage flexibility and autonomy. The rules regarding remote working are detailed in a charter that ensures that every team works under fair conditions.

The personal data collected is intended for Trustbuilder and is used to evaluate your application. It is exclusively intended for the people in charge of your recruitment. Unless you object, this information will be kept for a maximum of two years by Trustbuilder in accordance with Regulation (EU) 2016/679 of April 27, 2016, on the protection of personal data and the amended French Data Protection Act of January 6, 1978. You have the right to access, rectify, transfer, erase, and restrict the processing of your personal data, as well as the right to communicate instructions regarding the fate of your data after your death. You can exercise your rights by contacting the DPO at the following address: dpo@trustbuilder.com.