Senior Product Owner (Agile/Scrum)

As a product of Foundever™, innso is a Customer Engagement Management (CEM) platform that delivers real operational efficiency and an optimized customer experience. Designed by operations, for operations and using a deep knowledge of the customer experience, the innso platform simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.

They are looking for talents interested in building a platform that meets the challenges of digital customer relations: omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics.

Their values: team spirit, autonomy, conviviality and agility.

Let’s start by discovering the innso application:

• https://youtu.be/x1m_s7J-HDU

• https://youtu.be/bedxuOb2tRg

Context

To help our clients in their team communication efforts, we have developed “Oneteam”: the next generation, cloud-based internal collaboration and monitoring application. Oneteam enables every customer care agent and team lead to train, work and communicate within the same system. In order to build reliable, highly scalable and secure solutions and meet customers’ needs, the Oneteam squad is looking for a Senior Product Owner with a solid track record in product management with SaaS solutions.

Missions

• Identify business expectations and customer value issues.

• Drive the product roadmap.

• Maintain and prioritize the Product Backlog.

• Participate in all Scrum ceremonies.

• Collaborate with the UX/UI Designers for the design of new features.

• Write User Stories and define acceptance criteria.

• Prepare and maintain the functional documentation.

• Carry out functional acceptance tests.

• Manage 2 QA Engineers and 1 Technical Writer.

How we work

Driven by the Agile Scrum method, we are organized in squads of 6-8 people featuring a Product Owner, a Lead Developer (acting as Scrum Master), Frontend & Backend Developers and QA Engineers. Our DevOps Engineers and UI/UX Designers are dedicated to all squads.

Our full technical stack

https://www.welcometothejungle.com/companies/innso/tech

Required

• Previous experience of 10 years minimum in a similar position, including people management responsibilities.

• Fluent in written and spoken English.

• Good command with the following: Testing, Scrum, User Stories/Specification, User Research, Analytics, Backlog management, Digital and B2B environment.

Nice to have

• Agile/Scrum certification.

1. Meet our recruitment specialist to ensure alignment between our job offer with your professional project, expectations, mobility, availability, etc. (30 min)

2. Meet the position’s manager to focus on the job skills and see how you could work together. (30 min)

3. Meet some members of the product squad for an informal chat and make sure that you could fit into our existing team. (45 min)