Meet our team

Our team consists of 4 Service Desk teams delivering Service Desk services to HeidelbergCement Group in 5 European countries. All the teams are multinational with wide range of language knowledge and work back-ground.
We take pride in delivering excellent services to our internal customers as well as building long-term relationship with the them and our business partners across EMEA countries.

You will manage and take care of 4 teams of Service Desk ensuring they have all necessary processes, tools and skills to deliver the services in appropriate quality and speed. You will be a single point of contact for local IT representatives in case of escalation or management topics. You will be in closely cooperate with the rest of management team in Global IT Center.

• Experienced in people management in international environment
• Familiar with Service Desk/Customer Support Center environment
• Able to set-up team vision, goals and strategy in fast changing environment
• Goal driven and result-oriented person
• Enjoying communication with different stakeholder in countries and internal teams
• Able to implement new technologies and automations into the field of service desk
• Able to run service reviews with customers and openly discuss the feedback
• Speaking fluent English

What is beneficial:
• 3+ years’ of experience in Service Desk area
• University degree
• Other languages - German, Italian, French

What we offer:

• Home Office including hardware and daily compensation
• Career opportunities in IT area
• Extensive trainings (technical and soft skills)
• Employee focus groups & surveys about company topics
• 7,5-hour workday and 5 weeks of vacation
• Company reserved parking (car, motorbike, bike and lockers)
• Leisure time card (sport, education, wellness, health, culture)
• Daily meal contribution
• Mobile phone with company tariff
• Language courses (GER, EN, CZE)
• Relax area and terrace