Heetch is a mobility application offering a simple mission: to help people get out easily, safely and pleasantly in Europe and Africa. We put individuals in contact to make journeys day and night. The team's mission is to bring together a community of drivers and passengers and to offer top mobility service!

As part of the CRM team, you will work to create, implement and optimise the customer communications across all channels, with the aim of improving passenger and driver loyalty and retention. You will play a pivotal role in designing and executing a user-centric contact management strategy within our CRM tool (Braze). You'll be joining a small CRM team focused on creating, testing and developing the best possible multi-channel CRM strategy for both passengers and drivers.

WHAT YOU'LL DO

- Work with CRM managers and Head of CRM to implement and refine lifecycle strategy for Heetch passengers and drivers, on all channels (push notifications, content card, in-app, WhatsApp, SMS, emails)

- Work with local teams (Belgium, Angola, Algeria, Senegal, Tunisia, Morocco, Malta and more to come) to adapt lifecycle campaigns for their markets, and coordinate and control the quality of all our local campaigns

- Execute, monitor and report on the performance of campaigns and lifecycle journeys

- Make recommendations for changes and develop a testing strategy to continually optimise journeys within multiple markets

- Work hands-on and collaborate with Analytics, Operations, Brand, Engineering, and Product teams

WHAT QUALIFICATIONS DO YOU NEED

- Interest in digital marketing/growth industry (working towards relevant qualification)

- Native strong written French (Key requirement)

- English speaking

- Autonomous

- Team work player

- SMILING PERSON 😃

BONUS IF :

• Basic HTML

• Braze experience

• SQL knowledge

• A track record of demonstrable campaign results through testing and deploying effective marketing campaigns across different channels.

WHY TO JOIN US ?

The opportunity to grow along with the structure and to get exposed to new frameworks, new ways of working, in a friendly culture and a responsible company.

Scale up company growing in an international environment

Test and learn policy

Regular team events (lunches, dinners, off-sites, seminars)

GOOD TO KNOW

- Starting from July 2022

- 6 months internship

- Salary of 1000€ gross/month

- 50% off on all your personal Heetch rides

- 50% off on your Pass Navigo

- A Lunch Card, of which -50% is supported by Heetch

🌈Heetch embraces diversity and equal opportunity for everyone 🌍 We provide a safe and inclusive work environment. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

For non-European citizens, a valid working visa for France is required to be eligible for the role.

Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.

Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to. In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.

Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.

You have a right to access to your data, to rectify them, under some conditions to erase them, and to limit the processing. Also, you have a right of portability on your data. In addition, you may revoke your consent and we shall stop processing your data. Eventually, you have a right to define directives about the fate of your data if your death should occur. 

For more information about your rights, please see our privacy policy.