Are you passionate about providing exceptional customer service? Do you aspire to gain valuable experience and exposure in a well-established company in Lisbon? Look no further! We have an exciting opportunity for an Operations Coordinator to join our high-growth organization and contribute to both personal and company success.

About Us:We are a well-established company in Lisbon, renowned for our commitment to customer satisfaction and excellence. As an Operations Coordinator, you'll play a pivotal role in our day-to-day operations, ensuring seamless coordination and providing outstanding support to our reception and housekeeping teams.

Responsibilities:

• Cultivate strong, trust-based relationships with guests, colleagues, and subordinates.
• Coordinate and support the reception and housekeeping teams in their daily activities.
• Employ a holistic approach to problem-solving, ensuring client and guest satisfaction while optimizing resource utilization.
• Efficiently manage reservations and guest communication (Front Office & Back Office).
• Lead and manage a small team, fostering their growth and development.

Requirements:

• Fluency in Portuguese and English is essential; proficiency in French and Spanish is a plus.
• Located in Lisbon.
• Prior experience in reception, tourism, or hospitality is required.
• Flexibility to work weekends and different shift schedules.
• Ability to thrive under pressure and resolve challenges swiftly.
• Proven track record of delivering host-focused solutions based on client needs.
• A team player with excellent cross-cultural collaboration skills.
• Exceptional multitasking and time management abilities.
• Detail-oriented with a keen focus on maintaining quality.
• Enthusiastic about self-improvement and eager to learn.
• Strong management and coordination skills.
• Outstanding rapport-building and relationship-building capabilities.
• Upholding the highest ethical and professional standards.

• Great working environment within a fast-growing, tightly knitted team.
• Challenging and diverse tasks that will let you grow day-by-day.
• Work with multicultural team members and international teams.
• Exposure to the fast-paced world of high-tech start-ups.
• A dynamic work environment with flat hierarchies and space for your own ideas.