Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 9000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

Want to take your BDR/ Saas Sales skills to the next level? Want to gain experience alongside a bright and talented team of mid-market and enterprise account executives?

Looking to grow your tech skill set and learn more about data driven decisions using the leading sales software tools? This is a perfect opportunity!

Gorgias is building a customer support solution for Ecommerce brands. Our app merges all customer support into a single software to increase agents' efficiency and provide better support.

Meet our team here: https://www.youtube.com/watch?v=r09Wt392-iA

We're currently serving over 8,000 Ecommerce businesses, including Steve Madden, Timbuk2, and Maverick by Logan Paul.

Your mission

As a BDR, your role will be related to creating and enhancing new opportunities and deals via: calls, LinkedIn, emails and other creative channels.

- You will create new opportunities by outreaching to qualified deals

- You'll be the bridge between the Bizdev team and the sales team- taking warm leads generated by marketing and converting them into sales opportunities for our Account Executives.

- Create exciting copy, event concepts and other top and lower funnel initiatives delivering value to prospects

- Schedule events, sales meetings and product demos.

- Achieve organizational goals, monthly quotas and objectives.

Your profile

-You want to join a startup in its most exciting moment: Growth stage

-You're data driven and you're interested in scalable marketing processes.

-You're not afraid of hearing no from a lead.

-Passion for learning. You want to learn and improve every day.

-You like being a "cross-functional" team member and you're not afraid to work on multiple and different projects.

-[Optional] You've worked as a SDR in a sales or a marketing team, and you loved it!

Growth at Gorgias

-Stability: Series B raised in October 2020 of $14m

-Deal Size: $3k+ average contract value

-Close rate: 40%

-Sales cycle: 14 days to close

-Growth: 10%+ for the last 6 months

-Customers: Timbuk2, DiscoveryChannel, Adoreme, Thrive Causemetics, Maverick by Logan Paul, Sunski, +4k more

-Buyer Persona: Customer support manager / Ecommerce director

Why join us?

We build creative programs

Work with very sophisticated and automated systems in place to maximize efficiency and conversion!

-Join a high growth tech startup at a crucial time.

-Help build and scale our sales machine.

-Be one of the first BDRs on a fast growing business developement team

-Work closely with the Partner managers, marketing team and gain cross functional experience

Benefits

-Free lunch daily

-Macbook included

-Healthcare Bonus

-Work in a cool office in the heart of SF

-2 company retreats per year

-Work with a talented team you'll learn a lot from

Very competitive Base + Performance Bonus + Equity

$50K-$57K Base

Bonus Pay $18K

OTE 68-75K + Equity

Expectations

Give me a ring (226)-840-6259 - Graeme Sailor (Business Development Team Lead)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... 😁

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

• We have a 4.8 rating on Glassdoor

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Our software stack: stackshare.io/gorgias

• Other positions: jobs.lever.co/gorgias

Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.