Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the Platform In-App Analytics Team

The In-App Analytics squad is responsible for building our in-product analytics experience. We are at the forefront of events-driven architecture here at Gorgias, and we are building an internal platform for all the product teams to extend their offering with user-facing analytics and real-time event processing features.

We aim to craft building blocks that multiple other product-engineering teams will use to build their application features. We follow data mesh principles and are part of the governance and standards-setting team for data and events-related topics at Gorgias.

The scope of our work goes beyond analytics. We are building a real-time application experience using Apache Flink on top of Apache Kafka. We use Debezium, CloudEvents, Kafka Connect, ElasticSearch, and Clickhouse, together with CubeJS and Python (Flask). When we can, we contribute back to the Open Source community.

Our team includes data, backend, and frontend engineers so that we can provide the Gorgias engineering teams with an end-to-end platform experience.

Our work arrangement is hybrid, with a requirement of two days per week in the office : Wednesday and Thursday.

What You'll Do

• Design our in-app analytics platform capabilities by bringing new features reused by other teams.

• Have a vision of architecture and systems design, being able to support senior ICs in moving our scale and architecture into the right places.

• Design, validate and build new metrics. Model OLAP cubes for a sub-second performance to satisfy user-facing analysis needs.

• You will participate in shaping the platform vision for the data streaming, events system/storage, OLAP storage, how to shape events and messages, microservices relationships, and more.

Who You Are

• 4+ years of experience in back-end (Python, Flask).

• Experienced with asynchronous microservices, understands distributed computing and architecture in general.

• Understands data consistency, CAP theorem, cloud infrastructure, observability, scaling.

• You are passionate about learning and want to help us learn too.

• You care about working on applications that are putting the customer's needs first.

• You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work.

• Good to have: professional experience with Apache Kafka and/or Apache Flink.

Perks & Benefits

• 🏖️ 25 days of paid leave

• 💰 13th and 14th salary included in the offer

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 Weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 Private healthcare

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com