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Gorgias
Gorgias

Activation Success Manager

Permanent contract
Paris
Salary: Not specified
No remote work
Experience: > 2 years

Gorgias
Gorgias

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The position

Job description

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, messenger, chat, SMS with Shopify and Magento.

Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.

We've been around since 2015, and we're currently serving over 4500+ e-commerce businesses, including Steve Madden, Rothys, Timbuk2, and Fjällräven.

As a the Activation Success Manager you will focus on improving the initial experience our customers have using Gorgias, covering acquisition, registration, onboarding, and activation. Our app merges all customer support in one single software to increase agents' efficiency and provide better support. We help our customers take their support from a cost center to a revenue generator.

What You'll Do

  • Drive the activation ratio and time to activation by providing high-quality support, guidance, and on-boarding
  • Reduce churn and drive decreased time to value through the on-boarding and activation stages, helping companies launch quickly and effectively on Gorgias
  • Help customers setup and create processes and systems, and get launched on the platform

    • About You

  • Can work with customers in French and English
  • 2+ years of experience in e-commerce, SaaS, and/or Customer Success
  • You have excellent communication and interpersonal skills
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; we are self-motivated, move quickly, and wear many hats
  • You have a highly structured work approach, ability to manage multiple activities in parallel
  • You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
  • Passion for learning! You want to grow and improve every day

    • Company Benefits & Perks

  • Competitive salary, equity packages, and performance bonus packages
  • 5 weeks of vacation and parental leave
  • Latest MacBook Pro or equivalent
  • Natural sunlight and open office with lounge area
  • Complementary health coverage (Mutuelle)
  • 50% of public transportation expenses
  • Free lunch 5x a week

    • Useful Things to Know About Gorgias

  • Raised our Series B in November: https://techcrunch.com/2020/12/10/gorgias-series-b/
  • What our customers are saying: apps.shopify.com/helpdesk#reviews
  • Our software stack: stackshare.io/gorgias
  • Other positions: jobs.lever.co/gorgias

    • Why you should join us

    🚀 Join a high growth tech startup at a crucial time, and with an unusually technical growth team

    ⚙️ Work at the core of our most valuable tool: our growth "machine" (that is discussed about at Growth conferences all over the world!)

    💡 Apply your engineering skills to concrete business problems, and have an impact on all stages of our business model (from Marketing to Success)

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

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