This position is no longer available.
Customer Onboarding H/F (Internship - FR/EN)
Join our team as a Customer Onboarding Intern, where you'll play a crucial role in automating and optimizing document workflows for our clients. Your responsibilities will include automating document generation, designing and maintaining pre-built templates, ensuring quality control, providing real-time technical support, documenting feedback, following up on client requests, and taking on additional responsibilities based on your skills and interests. Fluency in English and French is required, and experience with ticketing systems is a plus.
Suggested summary by Welcome to the Jungle
Internship(6 to 12 months)
Paris
Occasional remote
Salary: Not specified
Experience: > 6 months
Education: BAC+3
Key missions
Contribuer à l'automatisation et à l'optimisation des flux de travail documentaires pour les clients.
Automatiser la génération de documents en utilisant les outils internes et concevoir des modèles préétablis.
Fournir un support technique en temps réel via le chat, en guidant les clients avec clarté et efficacité.
Questions and answers about the job
The position
Job description
Do you enjoy problem-solving and working at the intersection of operations, technology, and customer experience? If so, this internship is for you!
🎟️ Your Mission
As a key player in our team, you’ll contribute to automating and optimizing document workflows for our clients. Your role will include:
✅ Automating document generation using our internal tools.
🖼️ Designing & maintaining pre-built templates for our template gallery.
🔍 Ensuring top-tier quality control to guarantee data and document accuracy.
💬 Providing real-time technical support via chat, guiding clients with clarity and efficiency.
📌 Documenting & escalating feedback to help improve our internal tools and processes.
🔄 Following up on client requests to ensure a seamless experience.
💡 Expanding your impact by taking on additional responsibilities based on your skills and interests.
Preferred experience
🔎 Your Skills & Profile
We’re looking for a proactive problem-solver. If you love learning and helping clients, you’ll thrive in this role!
✅ Presentation & Design: Comfortable with PowerPoint or Google Slides.
🗣️ Communication: Clear, concise, and engaging—both written and verbal.
🌍 Languages: Fluent English and French are required. Bonus points for additional languages!
🧠 Problem-Solving: Pragmatic, resourceful, and able to prioritize effectively.
🎯 Tools & Support: Experience with ticketing systems (Jira, Intercom) is a plus.
Recruitment process
🎒 Further information
What makes this position at Ezus special.
1000€/month salary
Swile restaurant card (13€/day)
50% participation in the cost of public transport 🚋
Possibility of transforming the internship into a permanent contract at the end (CDI)
Coffee, tea and fruit available daily 🍇
Weekly/monthly team afterworks 🧗
Office in the heart of Poissonnière (10e Paris) 💼
A key opportunity to join a fast-growing startup in TravelTech.
A passionate and collaborative work environment with a real team spirit.
📋 Recruitment process
30-minute online interview with Nadjib or Pierre (TAM)
45-minute interview with a CSM, practical case study.
60-minute final interview with the Head of Ops and with others members of the Ops team.
🚀 To apply
No need to go all Baudelaire in your Cover Letter: a sincere and direct email (or Linkedin link) will be more appreciated.
Want to know more?
Rencontrez Roberto - Head of Ops
Rencontrez Charles - CEO
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